Popular Services
Report an issue to the Technology Service Desk when you are unsure what isn't working correctly or are unable to find it under another category.
Submit a general request to the Technology Service Desk when you are unsure what to ask for or are unable to find it under another category.
Elon provides two WiFi for Elon guests: elonu-secure, and eduroam. elonu-secure wireless network is for those visitors who are on official campus business (requires sponsorship). Eduroam may be utilized by visiting faculty, staff and students from participating eduroam institutions. In addition, Elon University faculty and staff may sponsor a guest who needs access to classroom or lab computers. This service is typically used for visiting scholars, guest lecturers, or invited groups who need to utilize computer labs.
Consumer-grade wireless devices (e.g., printers, Roku, gaming consoles) can connect to Elon's WiFi through the elonu-connect wireless network. Before connecting, you'll need to register your device through the MyDevices portal.
Submit a request to create a new shared mailbox, change an existing mailbox name, add/remove access, or transfer ownership of a shared mailbox.
Access Adobe Creative Cloud for free as Elon facutly, staff, and students.
Report an issue with print driver installation.
Reset your email password using Elon University's Password Self-Service Site.
Report an issue with printing, copying, or scanning.
Request a price quote or submit a purchase request for technology hardware.
Qualtrics allows faculty, staff, and students to create and send surveys or projects; participation invitations and reminders; display results in real time, graphically and statistically; and export raw data in a variety of forms (to CSV, XML, HTML, and SPSS).
Report an issue with your Elon University wireless network connection.
Request an Elon Account for student employees and vendors or make changes to your own.
Entrinsik Informer is a web-based reporting tool that allows a user to gather information more intuitively from Colleague, making data retrieval and report writing easier. Using Entrinsik, department chairs and program administrators may create or adapt reports to include data retrieved from Colleague related to their program, which can be output to Excel, PDF, XML, or printer-friendly formats.
If you are experiencing issues with OnTrack, first browse the OnTrack articles found in the Knowledge Base. Also, remember that your OnTrack password may be different than your Elon account password (the account used for accessing email, Moodle, etc.).
Learn more about submitting requests for technology when hiring at Elon.
In order to access Colleague, Elon's business ERP (Enterprise Resource Planning) system, accounts must be specially created.
Learn more about the IT Knowledge Base and the how-to articles available to you.