Office365 iOS Apple Mail Transition to Modern Authentication

THIS DOCUMENT ONLY APPLIES TO ELON OWNED IOS DEVICES USING APPLE MAIL

Elon is transitioning to multi-factor authentication for accessing your Elon email account through Office 365. This change is to enhance email security and ensure that your mailbox, calendar, and contacts are accessed from devices you have approved. 

If your iOS device is enrolled in Elon’s Mobile Device Management (also called JAMF) and meets the minimum system requirements you should be prompted for credentials and an MFA challenge. The steps below show the process of re-authenticating your Elon email account to ensure your device is updated to Microsoft's current Modern Authentication.

STEPS FOR RE-AUTHENTICATING ELON EMAIL ACCOUNT IN APPLE MAIL

1. You should see the following message requesting to re-enter your Elon email password. Click Edit Settings.

iOS  prompt for re-entering Exchange account password

2. You will be directed to the accounts settings on your iOS device. First select the Elon Email account then select Re-enter Password.

iOS mail accounts screen with Elon account highlighted

3. Enter in your Elon email password for the DUO authentication

Elon sign-in page

Elon sign-in page prompting for an authentication method

4. Your account has now been updated

Elon email account settings once the password has been entered

 

 

 

Details

Article ID: 136769
Created
Thu 11/11/21 12:01 PM
Modified
Mon 9/4/23 12:47 PM
Internal or External
External