AT&T Frequently Asked Questions

How do I dial a "local" number while roaming internationally?

  • In most countries, dial the local number just as you would from a landline phone in that country.

How do I make an international call while abroad?

  • To make calls or send text, picture, or video messages to the U.S., dial the + key followed by (1) (area code) (local number)
  • To make calls or messages to another country (different from where you are visiting), dial the + key followed by (country code) (local number)
    • Tip: With most GSM phones, the + key will appear on your screen if you press and hold down the 0 key.

How do I check my voicemail while outside the U.S.?

  1. Press and hold the voicemail retrieval key on your phone (typically the "1" key).
  2. Interrupt your personal greeting by pressing the * button.
  3. Enter your voicemail password
    1. Note: In some cases, you may reach the main voicemail system greeting. Just enter your 10-digit wireless number and then follow steps 2 and 3. International roaming charges will apply.

How do I make an international long distance call from the U.S.?

  • Enter + (country code) (local number).
    • Note: When calling or sending messages to Canada, Jamaica, and many other Caribbean locations, an international dialing feature is not required. Simply dial 1 plus the local number of the recipient.

What should I do if my data services are not registering upon my arrival abroad?

  1. Remove your smartphone battery and reinsert.
  2. Try manual scanning by navigating to Settings > Options > Network > Change network selection to manual > Click 'Scan for new network.' From the list of networks that appears, select a network other than the one on which you are currently registered.
  3. If you continue to experience problems, please call +1-916-843-4685.

What is the AT&T Wi-Fi International App?

  • AT&T International is a free downloadable app for iPhone, iPad, and Android devices that enables customers with a Data Global Add-On with Wi-Fi package to connect to AT&T International hotspots.

How do I use the AT&T Wi-Fi International App?

  • To learn more about the AT&T Wi-Fi International App, download the WiFi Tips PDF attachment located under Related Articles on the right-hand side of this page.

How do I sign up for the AT&T Wi-Fi International offer?

  • Activate a Data Global Add-On of $60/month or higher, and you will receive an SMS link to download the app, or you may download it directly from iTunes or the Google Play store. While abroad, use the app to search for nearby hotspots and easily connect when you are in range. When not connected to AT&T International Wi-Fi, your wireless data bucket or overage rate will apply to data usage.

Can I send text messages or access data while abroad?

How am I charged for data usage outside the U.S.?

Do I need a special phone if I am traveling to Japan or South Korea?

  • Yes, you'll need a phone that operates on 3G technology at 2100 MHz to roam in Japan and South Korea.


Article ID: 76895
Fri 4/26/19 10:43 AM
Mon 7/15/19 1:30 PM
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4/26/2019 10:44:27 AM