WebEx Frequently Asked Questions

Don't see your question in the list below? Try searching Cisco's WebEx Knowledgebase.

How do I upload a WebEx Recording to Moodle?

WebEx Recordings are uploaded to the My Media section of Moodle automatically. Learn how to access videos here.

I didn't receive a meeting invite in my email, so what should I do?

If you did not receive an invite, you can see your meetings by logging into WebEx at www.elon.edu/webex

My webcam shows a picture but it doesn't look like WebEx has started. What's going on?

After you enter a WebEx session, make sure you select or click the 'Connect from Computer' button in the meeting room.

How many people can I invite to a WebEx session?

Hosts of WebEx events may invite up to 1000 people, though meeting types may limit this to 500. If you believe that you will need a higher capacity for a meeting, please contact the Technology Service Desk.

Can I invite non-Elon users to participate in a WebEx meeting?

Yes. Anyone with the link or meeting number and password may attend a WebEx Meeting or Event.

How do I sign up for an account?

Your account is automatically created. If you are having sign-in issues, contact the Technology Service Desk at 336-278-5200.

Can I share my screen using WebEx?

Yes, if you are the Host or a Presenter, you have the option to share your desktop, a file or an application with all attendees.

Can I use WebEx from home?

Yes, you may access WebEx from your home Internet connection. You may experience some loss of quality or other issues depending on the speed of the connection.

Can I transfer hosting of a WebEx meeting?

Yes. Please read Cisco's documentation on hosting a WebEx meeting or watch this YouTube tutorial.

How do I join a meeting?

Click on the link you received in your email, or sign onto www.elon.edu/webex and enter the Meeting Number. You may or may not be prompted to enter a password.

Should I use a wireless or Ethernet connection when participating in a WebEx?

It depends on the size of your meeting and the number of participants using a single network. Typically, if it is a small conference, wireless will work fine. Otherwise, Ethernet may be a better option.

Can I host a meeting from a mobile device?

Yes.

Are smartphones and tablets are supported by the WebEx application?

Yes. See Cisco's documentation on the appropriate mobile device type:

Are there limitations on how often I use or schedule a WebEx?

No. You can use WebEx as frequently as you want. However, you cannot have two meetings at the same time.

How do I record a meeting?

You must be a host or presenter to record a meeting. You will know if the feature is available to you if the “Record” button is available to you in the WebEx. Click Record and it will begin to record everything from your perspective. Your recording will automatically be stored under “My Recordings." Please note: only faculty and staff have recording capabilities.

How do I download a recording?

If you need to download a recording, learn more by visiting Cisco's site that discusses how to download a recording.

How can I convert recordings to another file format?

Converting a recording to another file format will take an extended amount of time (varies by recording length) and high levels of computer resources. You should only do this if you have plenty of time and will not be performing other work. To learn more, visit Cisco's Recording Conversion documentation.

How much storage space do I have for my recorded meetings?

By default you are given up to 1GB of space.

Where can I find my recorded meetings?

Log into WebEx and click “My Meetings” under “Host a Meeting” on the left-hand navigation.

My Recordings storage is running out. What should I do?

Elon University only has a certain amount of storage allocated through WebEx. If your storage space is running out, you should download recordings to save them and then delete them from your WebEx account.

Can I download or delete my recordings?

Only the owner of the recording is allowed to delete their recordings. You can do so from within the WebEx portal.

Can I edit recordings?

This is only recommended for advanced users. See Cisco's documentation on downloading and using the WebEx Recording Editor, which is required for  Note that the Technology Service Desk does not support or troubleshoot this software.

Details

Article ID: 75990
Created
Fri 4/12/19 11:52 AM
Modified
Mon 7/15/19 4:47 PM
Internal or External
External