These are the common problems we've encountered for the Database View (Raiser's Edge 7 desktop client running in Citrix) and their solutions. For Citrix Workspace installation and update issues, see my Citrix Workspace article.
Raiser's Edge logon dialog (old style) prompts for credentials with the user's login name or "Supervisor" pre-filled.
This requires a user with Supervisor permissions within RE (Database View) to go to Admin \ Users, select the user in question, select Windows Authentication, search with no filter, and scroll for the user to select him. More detail at the Blackbaud Knowledgebase.
Half the screen is black, or mouse clicks don't hit their target, or screen is slightly blurred.
Edit the Properties for these files:
"C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe"
"C:\Program Files (x86)\Citrix\ICA Client\wfica32.exe"
If your Windows File Explorer View settings are not set to show file extensions, you'll just see "wfcrun32" without the ".exe", but the Type will still be "Application":
If these files are not present--if the Citrix directory is not present--you may have another version of the Citrix client that is not certified by Blackbaud for use with Database View. Please uninstall and install from the "pancakes" menu in NXT. The Install Workspace menu choice will take you to the Citrix site to download it. While it is often not necessary to reboot after installing it in order to fix some other problems, it seems it is necessary to reboot to fix this problem.
In the Compatibility tab, check “Override high DPI scaling behavior.” This Citrix Support article calls the setting "Disable display scaling on high DPI settings".
The checkbox may be in a dialog behind the Change high DPI settings button:
Keep the drop-down box on ‘Application’ as that seems to be solving the issue. If it doesn't you might try another dropdown value, or if you have not rebooted since installing the Citrix client, try that first before changing the dropdown value.
Also, check the relevant Citrix Workspace setting: right-click the Citrix Workspace icon in the lower-right corner of the screen, choose Advanced Preferences, then the High DPI link. "Yes" (which I believe to be the default) is working.
Google Chrome just downloads the .ica file, doesn't run it.
Download the file, then in the bar at the bottom of Chrome click the ^ to the right of the .ica filename and choose "Always open files of this type":
Database View menu choice does nothing
You may have an abandoned/hung session on the Citrix server at Blackbaud, or Citrix may have crashed on your workstation. Click the Database options menu choice:
...then if you have any entries in the resulting page use the Terminate my sessions button--you will lose any unsaved work in that Raiser's Edge database view:
Retry launching with the usual Open database view menu item.
Windows doesn't know what to do with an .ica file.
Associate it with "Citrix Connection Manager":
If you don't see it in the list, scroll to the bottom:
...browse to C:\Program Files (x86)\Citrix\ICA Client\ and select wfcrun32.exe .
I see something about broadcasting my game when I launch Database View or other applications in Citrix.
Choose Gaming in Windows Settings:
Select Game bar and turn off Record game clips...
Error when you save/validate an address
This is one symptom, the problem may present itself in other ways, too:
Now that the product is hosted Blackbaud should maintain the address file updates. It's more likely the problem is a misconfigured path to the address file. It should be:
Cannot save a file to your local machine
When you try to export a Query or run an Export, or use the "Hosted files" (also Citrix) application, you can see your local file system but not save to it. When you first launched Database View in Citrix you were prompted to allow it to save to the local file system and did not permit it, and subsequently are not offered that choice. Uninstalling and reinstalling do not trigger the prompt. The known way to get this prompt is to uninstall, run the Citrix Clean-Up Utility, reinstall, and launch Database View. I also think you can change the selection by using Citrix Connection Center \ Preferences, launched from Citrix Workspace in your Windows system tray ("Notification area"), and will try this next time I see the problem.