Shared Mailbox via Outlook for Macs

1.) Click on the 'File' menu in the top left corner and select 'Open -> Shared mailbox'

The Outlook File menu with "shared mailbox" selected

2.) In the 'Open mailbox' dialog, enter the name of the shared mailbox you're attempting to open, select it, then choose Add

If you receive an error that a mailbox cannot be found it may be that the shared mailbox is hidden from the address book.  Hidden shared mailboxes cannot added unless Information Technology changes an attribute in Active Directory called msExchHideFromAddressLists to false or not set.  If you have this issue please open a ticket to have this issue addressed.

The "Open Mailbox" dialogThe 'open shared mailbox' dialog with a selected search result

3.) You should now see your shared mailbox appear on the left side of the outlook navigation window

The list of outlook folders with the newly added shared mailbox at the bottom

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Shared Mailbox Request
Submit a request to create a new shared mailbox, change an existing mailbox name, add/remove access, or transfer ownership of a shared mailbox.