Shared Mailbox via iOS Devices

Add a shared mailbox to Outlook mobile, or follow the instructions below:

1.) On your iOS device, navigate to Settings -> Mail, Contacts and Calendars -> Add Account

An image of the add account option, which is circled and has an arrow pointing to it.

2.) Tap 'Other'

An image of types of accounts to add, with Other circled.

3.) Tap 'Add Mail Account'

An image of Add Mail Account option, which is circled.

4.) Fill out the form (instructions below image)

An image of new account settings.

  1. Name - The name that will be displayed to recipients on email
  2. Email - The shared mailbox's email (e.g.,
  3. Password - Your Elon email password
  4. Description - Anything you choose to describe the account on your device

5.) Tap 'Next' to get to the full settings (make sure the account highlighted is IMAP) and fill out the Incoming Mail Server as follows (instructions below image)

The New account server settings screen

  1. Host Name -
  2. User Name - (e.g.,
  3. Password - Your Elon email password.

6.) Scroll down to the 'Outgoing Mail Server' section and fill out the form (instruction below image)

An image of the outgoing email section.

  1. Host Name -
  2. User Name -
  3. Your Elon email password

7.) Tap 'Next' and wait for the server to verify your settings - When complete, you will be presented with the option of what you want to sync. Make your choices and select 'Save.'

An image of the IMAP screen, with the save button circled.

Now you will find the shared account in your Mail app, under Mailboxes, with the description of the name you gave it (pictured below).

An image of accounts, with an arrow pointing to exchange, labeled my inbox; and then Elon (the shared mailbox) with an arrow pointing to it, labeled my shared mailbox.


Article ID: 79137
Fri 5/24/19 1:29 PM
Tue 8/2/22 12:47 PM
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Submit a request to create a new shared mailbox, change an existing mailbox name, add/remove access, or transfer ownership of a shared mailbox.