Shared Mailbox via Outlook for Macs

1.) Click on 'Outlook' in the top left corner and select 'Preferences'

2.) Click 'Accounts'

3.) Click 'Advanced' in the lower right-hand corner

4.) Select the 'Delegates' tab

5.) Click the '+' under the section for 'Open these additional mailboxes'

6.) Search for the name of your shared mailbox (1), select it (2), and click 'Add' (3).  If you receive an error that a mailbox cannot be found it may be that the shared mailbox is hidden from the address book.  Hidden shared mailboxes cannot added unless Information Technology changes an attribute in Active Directory called msExchHideFromAddressLists to false or not set.  If you have this issue please open a ticket to have this issue addressed.

7.) Click 'OK'

Your shared mailbox will now be added to your folder list on the left-hand side (shown below).