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Kofax Web Capture Service Installation / update notes
Kofax Web Capture Service Installation / update notes
Tags
edocs
Kofax
For scanning documents into eDocs via the browser.
Please ensure:
The user signed into Windows is a member of that machine’s Administrators group
If not, ask the Service Desk to make you one. To do that they will need to know the machine name: in Start \ Settings (gear icon) \ System \ "Device name"
All Windows and hardware manufacturers’ updates are applied and the machine has been rebooted.
The scanning device is powered on.
The version of the installer you’ve downloaded is 11.4.0.328 or higher
You can move it to Downloads, or right-click and find it in the Properties dialog Details tab.
If it isn’t, please clear the browser’s cached files and retry:
If it still doesn’t work please create an installation log by launching the installer from Start \ Run or a console:
…\Downloads>msiexec /I Kofax.WebCapture.Installer.msi /L*v kofax_log.txt (reference
https://learn.microsoft.com/en-us/windows/win32/msi/command-line-options
)
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Details
Article ID:
143674
Created
Fri 1/6/23 6:37 PM
Modified
Tue 8/15/23 8:28 AM
Internal or External
Internal
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://elon.teamdynamix.com/TDClient/1947/Portal/KB/ArticleDet?ID=143674">https://elon.teamdynamix.com/TDClient/1947/Portal/KB/ArticleDet?ID=143674</a><br /><br />Kofax Web Capture Service Installation / update notes<br /><br />Notes for installing or updating the Kofax scanning utility for eDocs.