Verizon Frequently Asked Questions

How do I know if my smartphone has international capabilities?

How do I get my smartphone ready to roam outside the U.S.?

  • In order to use your device outside the U.S., you need to add a Global Services feature to your account. For more information, click here.

Will my features, emails and apps (that use cellular data) be available when traveling outside the U.S.?

  • Features, emails, and apps are subject to local capabilities and may not be available while roaming internationally. For more information on how to manage these features, check our Verizon Travel Tips.

How do I make a call while traveling internationally?

  • Dialing patterns vary by country. You may access the dialing pattern for different countries by using Verizon Wireless's International Trip Planner.
  • When arriving in your destination, you'll receive a free welcome text message from Verizon Wireless with information about calling, messaging, and data use for that country.

Do I need to change any device settings to connect globally with my Global Phone or global data device?

  • It depends on your device. Some devices set global roaming off by default. See your User Guide for instructions to turn global roaming on. If your device's default is global roaming on, your device automatically chooses a global network when you're roaming abroad.

How do I access Voice Mail while traveling internationally?

  1. Dial your Verizon Wireless phone number in international format (+1 and then your 10-digit number)
  2. Interrupt your greeting by pressing # and follow the prompts to navigate through your voice mailbox.
  • Note: You'll need to use the international dialing format for dialing back to the U.S. from the country you're in.

If I have a technical problem while traveling, how do I get assistance?

  • Dial the exit code for the country you're in and then dial (908) 559-4899.


Article ID: 76937
Fri 4/26/19 1:18 PM
Mon 7/15/19 1:30 PM
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