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Knowledge Base
Categories (8)
Self-Service Portal Guides
Guides for finding services and articles as well as submitting and viewing your tickets.
COVID-19
Instructions on sanitizing technology, relocating workspaces, and working and learning remotely.
Administrative, Business, & Student Systems
Enterprise and local documentation that supports the administrative and business functions, including analytics, business intelligence, reporting, student information systems, and conference and event management.
Communication & Collaboration
Communication and collaboration documentation, including email, calendaring, telephony/VoIP, video/web conferencing, websites, television, and digital signage.
Hardware, Software, & Printing
Hardware, software, and printing documentation.
Information Security & Data Protection
Information and data security protection documentation, including virus protection, encryption, data security, identity management solutions, and password management.
Instructional Technologies & Spaces
Instructional technology documentation, tools, and resources directly supporting teaching and learning.
Network Connectivity & Infrastructure
Network connectivity and infrastructure documentation, including wireless configurations and use of the elonu-secure and elonu-connect networks.
Additional Resources
Popular Articles
OnTrack Availability Schedule
"Photoshop Scratch Disk is Full" Error Message
Multi-Factor Authentication Enrollment Guide (via Duo Security)
Set Up VPN
Login and Support Information for Qualtrics
Recent Articles
Account Information for Elon University Alumni
OnTrack Modernization Roadmap
Office 365 Auto-Forwarding to External Recipients No Longer Allowed
Self Enroll in a Course
Computer Specifications
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