Knowledge Base

Categories (9)

Self-Service Portal Guides

Guides for finding services and articles as well as submitting and viewing your tickets.


Instructions on sanitizing technology, relocating workspaces, and working and learning remotely.

Administrative, Business, & Student Systems

Enterprise and local documentation that supports the administrative and business functions, including analytics, business intelligence, reporting, student information systems, and conference and event management.

Communication & Collaboration

Communication and collaboration documentation, including email, calendaring, telephony/VoIP, video/web conferencing, websites, television, and digital signage.

Hardware, Software, & Printing

Hardware, software, and printing documentation.

Information Security & Data Protection

Information and data security protection documentation, including virus protection, encryption, data security, identity management solutions, and password management.

Instructional Technologies & Spaces

Instructional technology documentation, tools, and resources directly supporting teaching and learning.

Network Connectivity & Infrastructure

Network connectivity and infrastructure documentation, including wireless configurations and use of the elonu-secure and elonu-connect networks.

Onboarding Employees

Learn more about requesting technology and support when onboarding employees.