Search the IT Service Catalog

The IT Service Catalog is a comprehensive listing of services offered by Information Technology, including how to request and access them. It is designed to help you know what IT services are available to you and how to request the ones you need. The service catalog is organized into categories of related services and can be searched by drilling into each category or by keyword searching. Remember to sign in with your Elon credentials for full access.

Access the IT Service Catalog

You can access the Service Catalog from the IT Self-Service Portal homepage or by going directly to Services category page

Search the IT Service Catalog

You can search the Service Catalog by drilling down into the category your issue falls into or by using the portal search bar at the top of the page.

Search by Category

Each category groups similar or related technology services. Here are some examples:

  • To submit a request related to Moodle, select the Instructional Technologies & Spaces category. Choose the Learning Management System subcategory to find the Moodle services available. 
  • Services related to email or conferencing tools are located in the Communication & Collaboration category.
  • If you need to request software, select the Hardware, Software, & Printing category. Choose the Software subcategory to find the software services available.

Once you select a service, you can submit a ticket by choosing the "Submit a Request" or "Report an Issue" button.

Keyword Search

image of portal search bar

You can type keywords into the search bar at the top of the IT Self-Service portal to help narrow down your search results and more quickly find what you are looking for. Click the globe icon next to the search bar and select Service Catalog so that your search results will only include IT Services. Here are some keyword search examples:

  • If you need to submit a ticket related to Colleague, filter your search to only the Service Catalog and enter "Colleague" into the search bar. Scroll the search results to find the service you want or refine your keyword search to be more specific.
  • Need to submit a ticket related to the Canon printers? Filter your search to only the Service Catalog and enter "Canon" into the search bar. Select the link for the service you need and submit a ticket.

Still Need Help?

If you are unable to find what you are looking, you can submit a general help ticket so the Service Desk can direct it to the right team.

Details

Article ID: 109607
Created
Wed 6/10/20 2:48 PM
Modified
Thu 3/10/22 1:15 PM
Internal or External
External