Use the Enterprise Solutions Request Form

Follow the Getting Started section and then proceed to the applicable section based on what you are trying to accomplish.

Getting Started

1.) Go to the request form

2.) Review the scenarios for contacting the Service Desk


An image of the starting screen.

3.) Select the appropriate choice and click Next

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Need Something Changed?

An image of the need something changed page, with numbers corresponding to the text below the image.

  1. Application - If you know the application(s) that need changing, provide that information by checking the corresponding box or describing the application in the Other/Not Sure field.
  2. Website link - If this is a web application or report, please enter the link to direct us to it.

An image of the information you should complete, with numbers corresponding to the text below the image.

  1. Short title of your request - Provide a few words to summarize your need.
  2. Describe your request and why you need it - Enter a detailed description of your request to help us understand your need and the impact of the request.
  3. Timeline - Select the option that best corresponds to your requested timeline for the change.
  4. Is there anything else you want us to know about your timeline? - Provide any additional details that influence your deadline such as university events or the academic calendar.

An image of the next screen with numbers corresponding to the text below the image.

  1. Do you have a workaround? If so, tell us how you do this process today. - Please describe how you accomplish this today if you have a process to make it work.
  2. What is driving this change? - Check the box next to any of the items that factor in to your request.
  3. Has anyone helped you with this process in the past? - Let us know if you have worked with one of our developers on this process.
  4. May we display this request on our public project list? - Enterprise Solutions requests are displayed on our site. Please indicate whether we can display the short title of your request or whether we should keep it private.

Need Something Completed?

An image of the Application selection screen, with the number corresponding to the text below the image.

  1. Application - If you have an application(s) in mind for your request, provide that information by checking the corresponding box or describing the application in the Other/Not Sure field.

An image of the next screen, with numbers corresponding to the text below the image.

  1. Short title of your request - Provide a few words to summarize your need.
  2. Describe your request and why you need it - Enter a detailed description of your request to help us understand your need and the impact of the request.
  3. Timeline - Select the option that best corresponds to your requested timeline for your request.
  4. Is there anything else you want us to know about your timeline? - Provide any additional details that influence your deadline such as university events or the academic calendar.

An image of the next fields to fill out, with numbers corresponding to the text below the image.

  1. Do you have a workaround? If so, tell us how you do this process today. - Please describe how you accomplish this today if you have a process to make it work.
  2. What is driving this change? - Check the box next to any of the items that factor in to your request.
  3. May we display this request on our public project list? - Enterprise Solutions requests are displayed on our site. Please indicate whether we can display the short title of your request or whether we should keep it private.

Need Application Training?

An image of the screen to select the application you need help with, with the number corresponding to text below the image.

  1. Application - Indicate the application(s) for your training request by checking the corresponding box or describing the application in the Other/Not Sure field.

An image of the training screen, with numbers corresponding to the text below the image.

  1. Type of training - Indicate whether you need individual or group training. Please describe the group if applicable.
  2. Comments - Please describe your training needs.
  3. Timeline - Select the option that best corresponds to your requested timeline for your training request.

Details

Article ID: 79197
Created
Tue 5/28/19 10:28 AM
Modified
Thu 10/14/21 1:53 PM
Internal or External
External