AppsAnywhere - FAQ

No apps are found. Where are my apps?

• Click on "View all apps" or in the search box, type in the name of the application.

Why are certain applications grayed out or unavailable?

• Application availability is determined by the licensing agreements of each vendor with the University. If you believe you should have access to an application, please contact the Technology Service Desk for further assistance or please submit a request.
• If you are using an Elon-managed device and some applications are still unavailable, download and run this file. You may need to log off and then log back into AppsAnywhere for the applications to appear.

The AppsAnywhere Validation has failed. How do I fix this?

• Computer lab:
  • Completely close your browser and then launch AppsAnywhere again.
  • Try using a different web browser.
  • Click the blue icon in the top right-hand corner and select " Re-validate " from the drop-down menu.
• Elon-owned or personal device:
  • Completely close your browser, then relaunch AppsAnywhere.
  • Click the blue icon in the top right-hand corner and select " Re-validate " from the drop-down menu.
  • Clear all cookies from the web browser and try again.
  • Use incognito or privacy mode in your web browser.
  • Try a different web browser.
  • Terminate any AppsAnywhere-related processes (excluding Cloudpaging or Jukebox).
  • Restart the AppsAnywhereService service.

• A successful validation will display a green check mark in the lower left-hand corner.

When you log into AppsAnywhere for the first time, you must install the AppsAnywhere client and Cloudpaging player. 

• Your browser may prompt you to open the launcher, If it does, check the box to "Always open these types of links in the associated app" and click "Open AppsAnywhere Launcher".

When I launch an application, nothing happens. What should I do?

• The application and the Cloudpaging Player may remain hidden behind the browser window. If this occurs, you can access the application by clicking its icon on the taskbar or by minimizing the browser window.

How do I reinstall the AppsAnywhere client on my personal computer?

• To get started, please log out of the AppsAnywhere portal and uninstall both the AppsAnywhere client and the Cloudpaging Player.
  • For Windows users, you can uninstall applications by going to "Add or remove programs".
  • If you're using a Mac, you can remove programs from the "Applications" folder. 
    • (Specifically, go to Applications>AppsAnywhere>AppsAnywhere Uninstaller)
       
• After uninstalling, please reboot your machine and log back into AppsAnywhere.
• Once you are logged in, click the blue icon in the top right corner. From the drop-down menu, select "Download the client" to reinstall AppsAnywhere.

• Run the AppsAnywhere installer

• In the top right-hand corner, click the blue icon and from the drop-down menu, then select "Re-validate".