How To Change or Reset the Login Keychain Password for OSX

When a user changes their password using the Elon Self-Service Password Maintenance Site, their keychain becomes inoperable. This is due to the fact that the keychain does not sync with the user's login password. The user will either need to change the password manually to the new password or, if the old password is not known, the keychain will need to be deleted. A new keychain will automatically be generated once the user logs back in.

A user typically may see this message when their keychain is out of sync with the Elon email password:

This is the keychain login error message.

Option 1: Change Login Keychain Password

1.) Open Keychain Access located in Macintosh HD > Applications > Utilities

This image shows you how to access the KeyChain Access option

2.) Select the Login Keychain located in the left column. Click the padlock icon to unlock the Login Keychain, using the old password

  Select the Login Keychain located in the left column. Click the padlock icon to unlock the Login Keychain, using the old password

3.) Click 'Edit,' then 'Change Password for Keychain. Enter the old password, the new password twice then click OK

Click 'Edit,' then 'Change Password for Keychain. Enter the old password, the new password twice then click OK

Option 2: Delete Login Keychain

1.) Open Keychain Access located in Macintosh HD > Applications > Utilities

 Open Keychain Access located in Macintosh HD > Applications > Utilities

2.) Select the Login located in the left column 

Select the Login located in the left column

3.) From the top toolbar select File, then Delete Keychain "login"

 

From the top toolbar select File, then Delete Keychain "login"

4.) Click the button Delete References & Files

 

Click the button Delete References & Files

5.) Log off and back in so a new login keychain can be created

Details

Article ID: 76298
Created
Wed 4/17/19 2:33 PM
Modified
Tue 7/16/19 10:22 AM
Internal or External
External