Frequently Asked Questions about AppsAnywhere

Image of AppsAnywhere logo.

 

Can I download AppsAnywhere on my personal device or Elon owned device?

At this time, personal devices are not supported.

Why are certain applications grayed out or unavailable?

All application availability is determined by each individual vendors licensing with the University.  If you feel you should have access to an application, please submit a ticket request through the Service Desk.

Does my Mac computer have access to all AppsAnywhere application?

At this time, AppsAnywhere is only available on PC's and specific computer labs:

  • Duke 205
  • Koury Athletic Center 143
  • Koury Athletic Center 243
  • McMichael 203
  • McMichael 320

The AppsAnywhere Validation has failed, how do I fix this?

Computer lab:

Click the Retry or refresh the web browser

Elon owned device:

When you log into AppsAnywhere for the first time, you much install the AppsAnywhere client and the Cloudpaging player.

Your browser may prompt you to open the launcher. If it does, check the box to  Always open this types of links in the associated app and click Open AppsAnywhere Launcher.

 

When I launch an application, nothing happens. What should I do?

The application and the Cloudpaging Player may remain hidden behind the browser window. If so, the application can be accessed by clicking the icon on the taskbar or by minimizing the browser window.

Toolbar image.

 

How do I reinstall the AppsAnywhere client?

  1. Open your preferred web browser
  2. Go to https://appsanywhere.elon.edu 
  3. Use your Elon user name and password to login.  Click It’s my first time using AppsAnywhere on this device. Let's go. The AppsAnywhere client install dialog box will appear. Click Next through the installation guide. 

 

If this does not address the issue, you will need to clear your web browser cookies. First log out of AppsAnywhere, reset your browser cookies, then log into AppsAnywhere again and make sure to select “It’s my first time using AppsAnywhere on this device” to download the AppsAnywhere client. 

 

 

Details

Article ID: 84210
Created
Thu 8/1/19 12:59 PM
Modified
Thu 8/8/19 8:53 AM
Internal or External
External

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