Kofax Web Capture Service Installation / update notes

For scanning documents into eDocs via the browser.

Please ensure:

• The user signed into Windows is a member of that machine’s Administrators group
  • If not, ask the Service Desk to make you one.  To do that they will need to know the machine name:  in Start \ Settings (gear icon) \ System \ "Device name"
• All Windows and hardware manufacturers’ updates are applied and the machine has been rebooted.
• The scanning device is powered on.
• The version of the installer you’ve downloaded is 11.4.0.328 or higher
  • You can see the version in one of these ways:
    • If the installer file is still in your browser's Downloads, you can hover over it.  Or right-click it, open the Properties dialog, and find the version in the Details tab.
    • The installed and running version can be found here:
    • ...right-click that icon and choose About...
  • If the version is lower than required, please clear the browser’s cached files and refresh the eDocs page:
  • 
• If it still doesn’t work please create an installation log by launching the installer from Start \ Run or a console:
  • …\Downloads>msiexec /I Kofax.WebCapture.Installer.msi /L*v kofax_log.txt (reference https://learn.microsoft.com/en-us/windows/win32/msi/command-line-options)