Using Webex Calling

WebEx calling on a PC

1. Select the caret symbol
2. Select the Webex application. 

WebEx calling on a Mac

On a Mac, Webex is housed in the menu bar in the top right of the screen.

1. Select the Webex application to open it. 

Making Calls

• If the phone number is internal to Elon, you can type in the extension to make a call.
• If the phone number is external to Elon within the United States, you must type 1 followed by the 10 digit phone number before pressing the call button. 
• If the phone number is external to Elon outside of the United States, you must type 011 + country prefix + phone number.

• Another way to make calls is selecting the (+) button in the top left corner of the screen and typing in the number you want to contact. 

• To the right of the (+) is a search bar. You can search someone by name, number, or username if they are an Elon staff or faculty member with a phone extension.
  • if you want to contact someone outside of the Elon system, you must first add them to your contacts.

• after searching the name of the person you want to contact, select call. ​​​​​​ 

Display During Calls

Mute Yourself on a Call

Put a Call on Hold

1. Select the 3 dots at the bottom of the screen. 
2. This display will appear:                                                                                                                                                                                     
3. Select "Hold from the available options. 

Transfer a Call

1. Select the 3 dots at the bottom of the screen. 
2. Select "Transfer" from the available options. This display will appear:                                                                                                                

3. Type in the extension of the person you want to transfer the call to. You can search by name and Elon username.

4. Then press the green arrow to the right of the contact. This display will appear:
   

5. Select transfer at the bottom of the screen again.

Conference Call

1. Select the 3 dots at the bottom of the screen
2. Select "Conference" from the available options
3. Type in the extension of the person you would like to add to the call. You can also search by name and Elon username.
4. Select call. This display will appear:
   
5. Select the green "Merge Call" button at the bottom of the screen to create a conference call.

Reset Your Voicemail Pin

If you know the pin:

1. Call your extension 
2. Once you hear "Welcome to your voice messaging system", input your voicemail passcode and press #.
3. Press 4 on the keypad 
4. Type in the new pin

If you do not know the pin:

1. Go to settings.webex.com 
2. Log-in
3. Select Settings on the Left
4. Select the voicemail tab
5. Choose "Reset pin"

Accessing Voicemail in the Webex Application

You can access voicemails by selecting "Voicemail" in the sidebar. Select on a Voicemail to listen to it.

Accessing Voicemail Using Your Extension 

1. Dial your 4-digit extension
2. Once you hear "Welcome to your voice messaging system", input your voicemail passcode and press #.
3. Then you can listen to your messages, change your greeting, or change your voicemail passcode. 

Accessing Voicemail from Your Cell Phone

1. Call your full 10 digit phone number (336-278-____)
2. Let it ring to voice mail 
3. Press the * key on the keypad. 
4. Once you hear "Welcome to your voice messaging system", input your voicemail passcode and press #.
5. Then you can: listen to your messages, change your greeting, or change your passcode.

Accessing a Different Extensions Voicemail

1. Call your 4-digit extension.
2. Once you hear "Welcome to your voice messaging system", press the * key.
3. Enter the 4-digit extension that you would like to access and press #.
4. Enter the voicemail passcode associated with that account. 
5. Then you can listen to your messages, change your greeting, or change your passcode. 

Off-Campus 

1. Call your full 10 digit phone number (336-278-____).
2. Let it ring to voice mail and then press the * key on the keypad.
3. Once you hear "Welcome to your voice messaging system", press * and enter the 4-digit extension of the account you would like to access and press #.
4. Enter the passcode associated with that mailbox and press the # key. 
5. Then you can listen to your messages, change your greeting, or change your passcode.  

Accessing Contacts in the Webex Application

In the Webex application on the top left of the screen, select "Contacts" from the categories on the side. All of your added contacts will appear.

Adding Contacts Internal to Elon

1. Select "Contacts" on the left of the screen.
2. Select the white ( + ) button on the far right of the screen.
3. This display will appear:                                                                                                                                                                                  
4. Search the name, Elon username, or extension of the person you want to add.
5. Select the name that appears in the drop down menu. 
6. Optional: set contact type. The options are: 
   1. Create your own group (this does not change contacts for anyone else, it just groups them for your personal preferences
   2. Top Contact
   3. Other Contact 
7. Select "Add" at the bottom of the screen.
   
8. The contact you added will now appear in your contacts menu in the Webex application. 
                                  

Accessing Contacts External to Elon

1. Select "Contacts"  on the left of the screen.
2. Select the white ( + ) button on the far right of the screen.
3. This display will appear:                                                                                                                                                                                 
4. Select "Create a custom contact"
5. When prompted, type in the 10-digit phone number of the person you want to add.
6. Select "Add" at the bottom of the screen.
7. The contact will now appear in your contacts center.