Frequently Asked Questions about Student Printing

How much does printing cost?

• Black & White: 1 cent/side
• Color: 7 cents/side
• Students will be debited for every sheet printed

If you are a faculty/staff member using a student printing station, the cost of printing will be deducted from your print dollars. Once you have used your print dollars, printing costs will be deducted from your Phoenix Cash balance. Note: Checking your balance at a student printing station will show a combined balance of print dollars and Phoenix Cash.

How many print dollars do I get?

You will receive an email titled "uniFLOW account statement" when your print dollar balance drops below $10.

Main Campus

• $40 for a combined fall semester and winter term
• $30 for spring semester
• $30 for summer (if enrolled)

Law School

Every enrolled law student receives an allotment print dollars:

• Fall: $60
• Winter: $20
• Spring: $60
• Summer (if enrolled): $60

NOTE: LexisNexis printer is located on the lower level of the Law School library. Printing from this printer does not count towards your semester allotment of pages.

How many sheets can a student print for free?

• None.

Will any unused print dollars rollover semester to semester?

• Print dollars rollover semester to semester, until August 15th. At which time, any remaining print dollars are deleted and the new amount for fall semester and winter term are added.

Why do my documents keep printing in color when I set it to Black & White from my computer?

• This happens when using the Canon print driver. By default, student Canon print drivers use "Auto" as the default color setting. This means that the printer picks up if it is a color document or black and white by default. You must manually select "Black & White" from the Options button on the printing device and set it manually.
• Workaround: Use the mobile print option by emailing studentprint@elon.edu.

Why do my documents keep printing only on one side when I selected duplex from my computer?

• This happens when using the Canon print driver. By default, student Canon print drivers are configured to simplex (single-sided printing). Even if you manually set this on your computer, you MUST set duplex printing from the Options button on the printing device.
• Workaround: Use the mobile print option by emailing studentprint@elon.edu.

Where is the card reader?

• Card readers are located on the back left side of the Canon device, when facing the machine. Click on the thumbnails below to see a larger picture.

How do I set Canon print presets for a Mac?

• Follow this guide.

What happens if toner or paper supply is low?

• Contact the Technology Service Desk at the Self-Service Portal or (336)-278-5200.

Where is the serial number located?

• The serial number for each Canon printer/copier is located on a sticker above the copy plate. Additionally, the serial number may be found by touching the 'Counter Check' button.

Can I print without a Phoenix Card?

• Yes. You should tap the 'AD Login' button on the login screen and enter your Elon email username and password without @elon.edu.

What should I do if the printer/copier says my ID Card is unknown?

• If the Canon printer/copier does not recognize your Phoenix Card (as shown below), you should enter your Elon email username (without @elon.edu) and password.

What if my Phoenix Card still isn't recognized?

• If your Phoenix Card is not recognized by the system, please contact the Technology Service Desk at 278-5200.

Why doesn't my print job show up in the queue?

• There is a 10-15 second lag from sending a print job to it registering at a Canon printer/copier, although it may take up to one minute. If your job does not appear, press the 'Refresh' button on the Canon screen.

Larger files may take longer to appear in the queue.

The color quality is irregular. How can I fix this?

• You can recalibrate the machine when you notice irregularities in the color of the copies or prints, such as when copies turn out to be different from the original in gradation, density, or color. To do so, follow the instructions from Canon on how to Auto Adjust Gradation. You may download this file on the right-hand side of this page under the Details section.

Can you use Microsoft Edge browser to print .pdf to the Canon?

• There is a known issue when trying to print .pdf to the Canon when using the new Microsoft Edge browser. You will receive a error about unsupported data type.