Wireless Connection: Report an Issue

wi-fi wi-fi-down

If you are experiencing problems with your on-campus wireless connection, choose "Report an Issue" and complete the form provided.

Available To

Faculty, Staff, Students, Guests

Free access to a secure wireless network for faculty, staff, students and guests
Four wireless networks available for use, including a dedicated network for entertainment devices
Off campus availability at select locations

There is no cost to use this service.

Report an Issue

Instruction for users on how to connect to the elonu-secure wireless network on an Android device.

Walks you through connecting to the elonu-secure wireless network on an Apple iOS device.

Resources to use when checking if online services are running or experiencing issues.

Information and adding and configuring devices to the elonu-connect wireless network.

Provides an overview of how to configure personal devices to the elonu-secure network.

Overview of how to find the IP Address or MAC Address for OSX (Mac) devices.

Overview of how to find the IP Address and MAC Address on a Windows device.

Find an IP Address or MAC Address for an Android Device.

Find an IP Address or MAC Address for an iOS Device.

Information about gaming at Elon University.

Troubleshoot information for streaming devices like Rokus, Fire Sticks, and Chromecasts. This is not for devices like iPads or smartphones.

Elon's wireless network FAQ.