DUO for Single Sign On (SSO) Applications (not Colleague) - FAQ

Who uses DUO and AnyConnect?

• Various web applications for faculty, staff and students require multi-factor authentication. This is not for general use by students.

Why do I need DUO?

• Passwords are becoming increasingly easy to compromise. They are often stolen, guessed and hacked, and you may not know that someone else has your password and is accessing your account. Multi-factor authentication using DUO Security adds a second layer of security to your account to ensure that your data and information stays safe, even if someone else knows your password. You will be alerted right away via your chosen device(s) if someone knows your password and tries to login with it.

Why am I not receiving notifications from the DUO Mobile App?

• The most common reason you aren't seeing a notification from the DUO Mobile App is that you have notifications disabled on your phone. Your options are as follows:
  • Manually open the DUO Mobile App
  • Enable notifications on your phone (varies by device)

What if I forgot my mobile phone?

• If you forgot your mobile phone and it is the only configured device for multi-factor authentication, you will be unable to access web applications using DUO. It is recommended that you also configure your office landline phone as an option on the Duo Enrollment Site.

What if I lost my university-owned mobile phone?

• If you have lost your university-owned mobile phone, contact the Technology Service Desk immediately by phone at (336) 278-5200.

What if I do not have a mobile phone?

• You can use your office landline phone to access DUO Security. DUO also lets you link multiple phones to your account (e.g. your mobile and office landline phones), which is recommended.

What if I receive a new phone?

• As long as the number has not changed, no action is required. If you have a new phone number, you will need to enroll it on the DUO Enrollment site. For enrollment help, visit the Multi-Factor Authentication Enrollment Guide to review step-by-step instructions.
• Additionally, you will need to re-install the DUO Mobile App from the appropriate app store on your device.

How many chances do I have to re-authenticate?

• You will have five chances to re-authenticate. After the fifth chance, your multi-factor authentication will be deactivated and you will not be able to access single sign on web applications using DUO Security. Please contact the Technology Service Desk at (336) 278-5200 for further support.

Some information on this page was generously provided by Baylor University.