Multi-Factor Authentication: Report an Issue

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In an effort to enhance cybersecurity protections at Elon University, the Office of Information Security will soon implement a mandatory multi-factor authentication (MFA) initiative for all faculty and staff. This will add layers of security to critical university systems and ultimately reduce the number of compromised accounts that impact the university community. 

If you encounter problems utilizing the DUO Security multi-factor authentication tool, select "Report an Issue" and tell us more.

Available To

Faculty and staff accessing DUO-enabled applications (Colleague, Slate, Raiser's Edge, and LastPass Enterprise)

Benefits & Key Features

  • Enhanced security for DUO-enabled applications
  • Easily verify your identity with the using your mobile or landline phone


There is no cost to use this service.

Report an Issue

Related Articles (6)

DUO Security and AnyConnect for Colleague VPN access FAQ.
DUO for Web Applications (not for Colleague) FAQ.
Overview of DUO Security and Colleague VPN using Cisco AnyConnect.
Multi-factor authentication utilizing DUO Security is required to connect to the Campus VPN. These instructions step through the connection process.
Provides an overview of using the Duo Mobile App to authenticate to Web Applications (not for use with Colleague).


Service ID: 33339
Mon 2/25/19 2:29 PM
Mon 8/15/22 9:24 AM