This page outlines the process of creating an account with MyCSA (previously eManage), a website that manages service calls and supply ordering for new Canon copiers. You must follow these instructions if you wish to order supplies or place service calls online.
This process may be completed by anyone. However, it is recommended that your department/area select one primary individual responsible for placing service calls or ordering supplies, with a secondary individual selected as a backup.
2.) Click 'Create Account'
3.) Fill out the required information and click 'Submit Request'
- Email: Enter your Elon email.
- Serial/Equipment #: This is a 3-letter, 5-number combination found on a sticker below the glass screen of the copier.
- First name: Enter your first name.
- Last name: Enter your last name.
- Phone Number: Enter your office phone number.
- Access Type: Select 'Quick Access.'
4.) You will now need to wait for a user name and password for your account to be emailed to you from Canon - You will also receive an email saying your account is under review
It may take up to 30 minutes to receive the email containing your password.
6.) Log into the site with the information you received in the email (pictured below)
7.) After logging in with your temporary password, accept the user agreement and click 'Submit'
8.) Create a new password and click 'Apply'