📌 IT Services & Support – Quick Guide
The IT team is here to help with technology needs that develop and enhance the technology experience for students, staff, and faculty members of Elon University. Submitting tickets through the IT Self-Service Portal is one of the ways you can request services and support.
👉 You can see the full list of services by visiting Services A–Z or Service Catalog by category.
🔎 Finding the Right Service
When you submit a ticket, it’s best to send it directly to the team that handles your issue. To do that, start by finding the service you need in the IT Service Catalog.
You can search in two ways:
Option 1: Browse by Category
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Moodle requests: Instructional Technologies & Spaces → Learning Management System → Select the Moodle service you need.
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Email issues: Communication & Collaboration → Email, Calendaring & Instant Messaging → Email → Select the email service you want.
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Software needs: Hardware, Software & Printing → Software → Select the software service you're looking for.
Once you’ve found your service, follow the instructions to submit a request.
(Note: You’ll need to log in with your Elon account to submit a ticket.)
Option 2: Search by Keyword
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At the top of the portal, click the globe icon next to the search bar → select Service Catalog
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Type a keyword (e.g., “Colleague,” “Canon printer”)
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Press Enter and select the right service
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Follow the instructions to submit a ticket
💡 Tip: Try different words if your first search doesn’t work.
đź“ť Submitting a Ticket
Each service page shows:
Most tickets use one of these buttons:
(Log in with your Elon account to submit a ticket.)
âť“ Not Sure What You Need?
Submit a general ticket to the Technology Service Desk: