Place a Service Call for a Canon Device

Information Technology encourages users to place their own service calls when new Canon printers/copiers malfunction. If you do not feel comfortable placing your own service call, please feel free to contact the Technology Service Desk at (336) 278-5200 to report the issue you are experiencing with your Canon printer/copier.

No matter what method you choose, you will be required to provide the Serial Number for the Canon device you are inquiring about. The Serial Number will be a string of 3 letters and 5 numbers. An example of where the serial number may be found is shown below:

An example of a Canon serial number.

I. Service Calls by Phone

To place a Service Call by phone, call 1-800-355-1385. Select Prompt 1 for Service.

II. Service Calls by Email

To place a Service Call by email, email Remember to provide the Serial Number in your email.

III. Service Calls through eManage

In order to use this option, you must first register with the eManage site.

1.) Upon logging into the eManage site, click 'Service' then 'Request Service'

Image of eManage site


2.) To request service on a device, click the serial number (in blue) or search for the device using the search panel on the left

Image of request service

3.) Fill out the Contact Information field and the Service Request Information field, then click 'Continue'

This is an image of the Contact Information form.

4.) Review your request and click 'Submit'

This is an image of the review page.

5.) Congratulations! You've successfully placed a service request for your Canon printer/copier online!


Article ID: 77230
Thu 5/2/19 10:20 AM
Mon 8/21/23 3:36 PM
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