Accessing W-2 Form via OnTrack

OnTrack is a secure site that allows students, staff and faculty to view their W-2 form(s) electronically. To gain access to the W-2 form, students, staff and faculty must have an active username and password for OnTrack. If a student, staff or faculty member does not have a username and password or has forgotten the password, please contact the Technology Service Desk at ext. 5200, to receive or reset the login information.

If a student, staff or faculty member gives consent to receive the electronic W-2 form then no paper form will be issued.
LOG OUT WHEN FINISHED. Please be sure to log out when finished using OnTrack to ensure that no one will misuse the access. To log out, click the Log Out tab.

Accessing the W-2 Form

1.) Visit http://ontrack.elon.edu

2.) Click OnTrack for Staff

3.) Enter the User ID and Password and click 'Submit'

4.) Students, staff and faculty members must give consent to view/print the W-2 form electronically. To view/change the consent status or to view the W-2 form, click Tax Information.

5.) Once redirected to the tax information page, click the W-2 tab to see the W-2 form.

An image of the W2 tab in Tax Information.

W-2 Electronic Consent

1.) After clicking the Tax Information link from Step 4 in the above section, click 'Change Preferences' to update your consent

2.) Update your consent and click 'Submit'

An image of where you can provide or withold consent for an electronic W2.

If a student, staff or faculty member gives consent to receive the electronic W-2 form then no paper form will be issued.

If a student, staff or faculty member withholds consent then the ability is lost to view/print any year, including the current year. If there is a need to view/print the official (with SSN) form for the current OnTrack session only, then give consent, view/print the document, return to the consent form and revoke consent.

W-2 Form

1.) Click on the year link to view the W-2 form. A new window or tab will open. If needed, staff and faculty are able to print the form using the browser settings. The current year will only be displayed once the Payroll office releases the W-2's in mid to late January.

2.) If consent has not been given to view the W-2 electronically then this message will be displayed. Click 'Change Preferences' to go to the W-2 Electronic Consent form to give consent.

An image showing the location of the Change Preferences button.

W-2 Electronic Consent History

The consent history is displayed on the W-2 Electronic Consent form.

An example of the W2 consent history.

Errors Viewing PDFs

Windows

Firefox:

  • Does not work with default settings
  • Workaround - set Adobe Acrobat Pro or Adobe Acrobat Reader as the default application to open PDFs

Chrome:

  • Opens using the default Chrome PDF viewer

Internet Explorer:

  • Opens using the browser's default viewer
  • Using Internet Explorer could have issues in regards to fonts. If fonts are not displaying correctly, please try another browser.

Mac OS X

  • This saved PDF file does not open in Mac OS's default PDF viewer (Preview)

Safari:

  • By default, Safari uses Preview as its default PDF viewer (which does not work)
  • Workaround - Set Adobe Reader as the default application to open PDFs - Enable Adobe Plug-in in Safari

Firefox:

  • Does not work with default PDF viewer. You receive a notice: "This PDF document contains forms. The filling of form fields is not supported. Option to "Open With Different Viewer"
  • You can select to open the file Adobe Acrobat Pro or Adobe Reader if installed

Chrome:

  • Works with default PDF viewer.

iOS

Safari:

  • Does not open with default PDF viewer
    Tap on the top of the page below the address bar to activate an "Open In" option and select supported app (Adobe Acrobat or Fox-it Reader)

Firefox:

  • Does not open with default PDF viewer
    No workaround found

Chrome:

  • Does not open with default PDF viewer
  • Click 3 vertical dots to activate menu
  • Click "Request Desktop Site"
  • Then tap on the W-2 which activated an option on the bottom to "OPEN IN"
  • Select supported app (Adobe Acrobat or Fox-it Reader)

Workarounds Requiring Install

  • Install Adobe Acrobat Reader app and tell browser to open file in pdf viewer app
    or
  • Install Fox-It Reader and tell browser to open file in pdf viewer app

Details

Article ID: 77561
Created
Mon 5/6/19 1:59 PM
Modified
Tue 11/26/19 11:05 AM
Internal or External
External