Generally, issues related to Raiser's Edge NXT are handled by the vendor, Blackbaud. However, if the issue is related to accounts or Citrix, or hosted services (Email, integrations), IT can troubleshoot the issue. IT can also assist with your Blackbaud Support interaction by providing technical details and context. For IT troubleshooting, select " Report an Issue" and fill in the information.
Available To
Raiser's Edge NXT users
Benefits & Key Features
- Because this is a vendor-hosted solution, most issues should be routed through the vendor
- IT will resolve issues that are related to accounts or Citrix
Cost
There is no cost to use this service.