Accessing the 1098-T Form in OnTrack

Tags w2 w-2 tax-form

OnTrack is a secure site that allows students to view their 1098-T form(s) electronically. To gain access to the 1098-T form, students must have an active username and password for OnTrack. If a student does not have a username and password or has forgotten the password, please contact the Technology Service Desk at ext. 5200, to receive or reset the login information.

If a student gives consent to receive the electronic 1098-T form then no paper form will be issued.
LOG OUT WHEN FINISHED. Please be sure to log out when finished using OnTrack to ensure that no one will misuse the access. To log out, click the Log Out tab.

Accessing the 1098-T Form

1.) Visit http://ontrack.elon.edu

2.) Click OnTrack for Students

This is an image of login options, with the Student login circled.

3.) Enter the User ID and Password and click 'Submit'

This is an image of the OnTrack login screen.

4.) Students must give consent to view/print the 1098-T form electronically. To view/change the consent status or to view the 1098-T form, click Tax Information.

This is an image of the Financial Information section with Tax Information circled.

5.) Once redirected to the tax information page, click the 1098 tab to see the 1098-T form.

An Image of the Tax Information screen.

1098-T Electronic Consent

1.) After clicking the Tax Information link from Step 4 in the above section, click 'Change Preferences' to update your consent

2.) Update your consent and click 'Save'

An image of the consent screen.

If a student gives consent to receive the electronic 1098-T form then no paper form will be issued.

If a student withholds consent then the ability is lost to view/print any year, including the current year. If there is a need to view/print the official form for the current OnTrack session only, then give consent, view/print the document, return to the consent form and revoke consent.

1098-T Form

1.) Click on the year link to view the 1098-T form. A new window or tab will open. If needed, students are able to print the form using the browser settings. The current year will only be displayed once the Bursar's office releases the 1098-T's in mid to late January.

2.) If consent has not been given to view the 1098-T electronically then this message will be displayed. Click 'Change Preferences' to go to the 1098-T Electronic Consent form to give consent.

An image of the 1098T screen where you can change consent options.

1098-T Electronic Consent History

The consent history is displayed on the 1098-T Electronic Consent form.

An image of the consent history.

Errors Viewing PDFs

Windows

Firefox:

  • Does not work with default settings
  • Workaround - set Adobe Acrobat Pro or Adobe Acrobat Reader as the default application to open PDFs

Chrome:

  • Opens using the default Chrome PDF viewer

Internet Explorer:

  • Opens using the browser's default viewer
  • Using Internet Explorer could have issues in regards to fonts. If fonts are not displaying correctly, please try another browser.

Mac OS X

  • This saved PDF file does not open in Mac OS's default PDF viewer (Preview)

Safari:

  • By default, Safari uses Preview as its default PDF viewer (which does not work)
  • Workaround - Set Adobe Reader as the default application to open PDFs - Enable Adobe Plug-in in Safari

Firefox:

  • Does not work with default PDF viewer. You receive a notice: "This PDF document contains forms. The filling of form fields is not supported. Option to "Open With Different Viewer"
  • You can select to open the file Adobe Acrobat Pro or Adobe Reader if installed

Chrome:

  • Works with default PDF viewer.

iOS

Safari:

  • Does not open with default PDF viewer
    Tap on the top of the page below the address bar to activate an "Open In" option and select supported app (Adobe Acrobat or Fox-it Reader)

Firefox:

  • Does not open with default PDF viewer
    No workaround found

Chrome:

  • Does not open with default PDF viewer
  • Click 3 vertical dots to activate menu
  • Click "Request Desktop Site"
  • Then tap on the W-2 which activated an option on the bottom to "OPEN IN"
  • Select supported app (Adobe Acrobat or Fox-it Reader)

Workarounds Requiring Install

  • Install Adobe Acrobat Reader app and tell browser to open file in pdf viewer app
    or
  • Install Fox-It Reader and tell browser to open file in pdf viewer app

Details

Article ID: 77266
Created
Thu 5/2/19 2:10 PM
Modified
Mon 7/15/19 11:26 AM
Internal or External
External