OnTrack: Report an Issue

Having an issue since OnTrack was updated?  Please log out, clear your cache (Clear Your Browser Cache and History Knowledge Base article), and log back in.  If that doesn't fix your issue then please choose "Report an Issue" to get help.

If you are experiencing issues with OnTrack, first browse the OnTrack articles found in the Knowledge Base

If you are still having trouble, choose "Report an Issue" to get help.

If you are an Alumni or Retiree and need access to past wages or tax forms, please contact the Accounting Department. Any needs for transcripts should be ordered online via the Registrar's transcript site.

Available To

Prospective and current students, faculty, and staff

Benefits & Key Features

  • Student services
    Registration, drop/add classes, housing selection, financial aid, textbook purchases, time entry for student staff, and viewing grades, transcripts, degree audit program evaluation, class schedules, Elon Experiences transcript, etc.
  • Faculty services
    Access class rosters, advisee files, and enter grades online
  • Staff services
    Payroll vouchers, W2s, budgets, long-distance phone billing, vacation and sick leave balances, timesheet approval
  • Prospective student services
    Application and admission status, financial aid and scholarships, and degree audits


There is no cost to use this service. 

Report an Issue

Related Articles (14)

Access and print a class roster via OnTrack.
Access payroll earnings statements via OnTrack.
Access the 1095-C Form in OnTrack, as well as potential errors.
Access the 1098-T Form in OnTrack.
Access and enter bank information for student refund direct deposit.
Provides links to sites providing information on how to clear browser cache and history for various web browsers.
Complete grades for courses via OnTrack.
Fill out the student refund request form.
Overview of student staff information for supervisors.
Time approval for supervisors of hourly staff. Includes access, choosing a timesheet to review, reviewing time, and approving time.
Instructions for time approval for supervisors of student staff. Includes accessing time sheets, choosing a time sheet to review, reviewing time, and approving time.
Time approval for supervisors of student staff FAQ.
Time entry for student staff. Includes accessing your time sheet, time sheet layout, entering hours and comments, and submitting your time sheet to your supervisor for approval.
Time entry for student staff FAQ.


Service ID: 33999
Fri 3/8/19 9:56 AM
Tue 11/8/22 3:51 PM