OnTrack: Report an Issue

If you are experiencing issues with OnTrack, first browse the OnTrack articles found in the Knowledge Base. Also consult "Reset OnTrack Password" if you seem to be having issues logging in (note that your OnTrack password may be different than your Elon password used to access services like email and Moodle).

If you are still having trouble, choose "Report an Issue" to get help.

If you are an Alumni or Retiree and need access to past wages or tax forms, please contact the Accounting Department. Any needs for transcripts should be ordered online via the Registrar's transcript site.

Available To

Prospective and current students, faculty, and staff

Benefits & Key Features

  • Student services
    Registration, drop/add classes, housing selection, financial aid, textbook purchases, time entry for student staff, and viewing grades, transcripts, degree audit program evaluation, class schedules, Elon Experiences transcript, etc.
  • Faculty services
    Access class rosters, advisee files, and enter grades online
  • Staff services
    Payroll vouchers, W2s, budgets, long-distance phone billing, vacation and sick leave balances, timesheet approval
  • Prospective student services
    Application and admission status, financial aid and scholarships, and degree audits


There is no cost to use this service.