Request a Student Refund

Skip to: Access Refund RequestComplete the Form | Confirmation Page

Access Refund Request

The Refund Request form can be accessed through OnTrack. Once logged in, click on Financial Information on the left side of the page.  Click on Refund Request to access the form.

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Complete the Form

At the top of the form is the student's ID, Name and Amount available for refund. This is for informational purposes only.

Requested Amount

In the Requested Amount section, indicate the amount of the refund request.

If requesting an amount other than the full amount available then click the Other amount radio button and enter the amount requested in the box.

Method of Refund

In the Method of Refund section, click the radio button for the appropriate refund method.

For direct deposit, bank information needs to be on file before the request can be completed.  If bank information is on file then it will be displayed.  To enter or edit bank information, click the Update Banking Information link, update your bank information, and return to this page to complete your request.

For a paper check, select the appropriate Paper Check Mailing Address choice and enter the required information, if needed.

Note: For a paper check, If bank information is on file then it must be deleted before completing the refund request.  Click the Update Banking Information link, delete the account, and return to this page to complete your request.


Once the form is complete, the Submit button will become active and turn blue.  Click Submit to complete your request.

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Confirmation Page

Once the form has been completed and submitted, a confirmation page will be displayed. The request will be processed by the Bursar's Office and an email response will be sent within 24-48 hours.

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Article ID: 77442
Mon 5/6/19 10:51 AM
Fri 2/9/24 8:41 AM
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Access and enter bank information for student refund direct deposit.

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If you are experiencing issues with OnTrack, first browse the OnTrack articles found in the Knowledge Base. Also, remember that your OnTrack password may be different than your Elon account password (the account used for accessing email, Moodle, etc.).