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Services or Offerings?
Lost or Stolen Devices
  1. Services
  2. Information Security & Data Protection
  3. Security Response & Investigation
Report lost or stolen university-issued devices to Information Technology.
Mobile Device: Report an Issue
  1. Services
  2. Communication & Collaboration
  3. Mobile Phones & Devices
Report an issue with an Elon-issued mobile device.
Mobile Device Ownership Change Request
  1. Services
  2. Communication & Collaboration
  3. Mobile Phones & Devices
Update the name, associated department, or budget number for a university-issued mobile device.
Connect Devices to the Wireless Network
  1. Services
  2. Network Connectivity & Infrastructure
  3. Network
  4. Wireless Access
Consumer-grade wireless devices (e.g., printers, Roku, gaming consoles) can connect to Elon's WiFi through the elonu-connect wireless network. Before connecting, you'll need to register your device through the MyDevices portal.
Re-image a Device
  1. Services
  2. Hardware, Software, & Printing
  3. Computer Hardware
Re-imaging is the act of clearing off all of the user data on a machine and reapplying the base image (the operating system and core software).
Personal Mobile Devices & Service
  1. Services
  2. Communication & Collaboration
  3. Mobile Phones & Devices
University employees are eligible for a discounted rate from both Verizon Wireless and AT&T Wireless.
Malware Scans
  1. Services
  2. Information Security & Data Protection
  3. Anti-Virus & Malware Protection
Report an issue with virus scans on your Elon University owned device.
Virus Scans
  1. Services
  2. Information Security & Data Protection
  3. Anti-Virus & Malware Protection
Report an issue with virus scans on your Elon University owned device.
Other Security Issues: Report an Issue
  1. Services
  2. Information Security & Data Protection
  3. Security Response & Investigation
Report a compromised device, account, or other information security related threat.
Syncplicity Installation
  1. Services
  2. Information Security & Data Protection
  3. File Storage & Backups
  4. Syncplicity
Request the installation of Syncplicity on your university-issued device.
Multi-Factor Authentication Request
  1. Services
  2. Information Security & Data Protection
  3. Secure Access
  4. Multi-Factor Authentication
Request assistance with your multi-factor authentication account and managing your devices.
Suspend or Deactivate Cellular Service
  1. Services
  2. Communication & Collaboration
  3. Mobile Phones & Devices
Request to suspend or deactivate cellular service to a university-issued and managed device.
Release Elon Number to a Personal Account
  1. Services
  2. Communication & Collaboration
  3. Mobile Phones & Devices
When your role no longer requires you to carry a university-issued mobile device, you can request to have your Elon mobile number released to your personal account.
Mobile Hot Spot Request
  1. Services
  2. Communication & Collaboration
  3. Mobile Phones & Devices
A mobile hotspot is a feature on most smartphones that enables you to share the phone's data connection with other Wi-Fi devices (e.g., laptops, tablets). While some university-sponsored cellular plans include mobile hotspots, others do not.
Global Plan / International Feature Request
  1. Services
  2. Communication & Collaboration
  3. Mobile Phones & Devices
Stay connected to others around the world or while traveling abroad for university business.