E-Bill: Report an Issue

Tags e-bill

E-Bill, powered by TouchNet, is Elon University’s electronic billing and payment system that allows students and authorized users 24×7 access to view bills, make payments, and manage their student account.

If you are experiencing an issue with E-Bill, first consult the Knowledge Base to troubleshoot. Also note the following tips:

  • E-Bill accounts are created upon the creation of your first bill. This bill will go to the student's official Elon email address. For parent access to this system, they must first be designated as authorized users
  • If you've lost your E-Bill account information, you should be able to retrieve it using the "Reset Your PIN" function located under the login page.
  • If you get locked out of the E-Bill page, wait 15 minutes and then try again.

If you are still having problems, choose "Report an Issue" to get help. 

To learn more about E-Bill, visit the Bursar's Office website

Available To

Students and authorized users

Benefits & Key Features

  • 24/7 access to view bills and make payments
  • Ability to add parents or others responsible for managing bills 
  • Ability to make a housing deposit


There is no cost to use this service. 

Report an Issue

Related Articles (2)

Students can grant authorized user access for parents to the E-Bill site.
Reset your E-Bill password.


Service ID: 34020
Fri 3/8/19 10:55 AM
Fri 10/30/20 11:11 AM