Remote Work for Faculty and Staff

The Knowledge Base offers an array of instructional articles to aid you in working remotely. Please take time to review the following frequently asked questions for insight into key tools that can help you adapt to a remote work environment.   

How should I communicate that I am working remotely?  

Remote work should be communicated and approved through your supervisor. Please review Elon’s Temporary COVID-19 Remote Work Policy. There are also are some best practices you can follow to signal to others in the campus community that you are working remotely, including turning on out of office email replies and updating your voicemail message. 

How can I check my voicemail remotely? 

Forward calls from your desk phone extension to your cell phone or another phone number where you will be readily available. You can also check your voicemail remotely. Learn more about desk phone operations and voicemail

  • If you are having trouble forwarding a call from your Elon desk phone to a mobile device, please enter a ticket.  Not all phones are able to call-forward.  
  • Any voicemails left after you have forwarded your desk phone should appear in the voicemail box of the phone you forwarded calls to. If possible, this should be tested while still on campus. 
  • Voicemail received on desk phones are also delivered by email to the email account associated with the extension.  

How can I set my calendar to show that I am working remotely? 

Set your email calendar to show you are “Working Elsewhere” for a specified time period. This should also adjust your Microsoft Teams Status to show you are “Out of the Office.” 

What other options can reflect my remote work status? 

In addition, you may set your email Out of Office reply in Outlook or in the Outlook web app and update your Teams status message to indicate you are out of the office and working remotely. 

How do I stay safe online while working remotely?

Check out the Information Security guide about working remotely.

What do I need to know about Cisco AnyConnect? 

VPN allows you to access Elon site-based applications that normally require you to be on campus. 

There are two different “types” of VPN: Web VPN and Colleague VPN. Colleague VPN works for those who need access to Colleague and Entrinsik Informer, both on and off campus. Web VPN is only used for applications like shared drives when someone is off campus. Web VPN will not work while you are connected to campus networks. Review frequently asked questions about VPN access

  • If you are on campus...
    • You do not need Web VPN.
    • You do need On-Campus Colleague VPN for Colleague and Entrinsik Informer. 
  • If you are off campus... 
    • You do need Web VPN for Call Manager, shared drives and a few other programs. 
    • You do need Off-Campus Colleague VPN for Colleague and Entrinsik Informer. 

Websites and applications that do not require Web or Colleague VPN, no matter if you are on or off campus, are sites like Moodle, Kaltura, Webex, email, Microsoft products, etc. Most websites and applications do not require VPN.  Learn more about remote access and VPN. 

After installing AnyConnect... 

  • For use of Colleague and Entrinsik Informer: use the “Colleague VPN (Off Campus)” selection from the dropdown. 

Colleague VPN (On Campus) pop-up window 

  • For access to shared drives and other applications: type webvpn.elonedu into the dropdown box. 

webvpn.elon.edu pop-up window 

What do I need to know about DUO Security? 

DUO Security for multi-factor authentication is necessary if you are enrolled in DUO for Single-Sign-On (SSO) applications or to access Colleague or Entrinsik Informer. 

For remote work, it is very important to add a second device (mobile phone, tablet or home phone) to DUO Security along with your desk phone. You may also want to set Duo to allow you to choose which device you will use to authenticate. If possible, this should be tested while still on campus. 

To register a second device, change your default device or choose which device to use for authentication, visit www.elon.edu/duo and login. Visit the Multi-Factor Authentication Self-Service Enrollment Guide for help adding additional devices for authentication and more information. 

How do I access Colleague and Entrinsik Informer when working remotely? 

As with on-campus access, Colleague and Entrinsik Informer access requires the use of VPN and DUO Security. To be granted off-campus access to Colleague and Entrinsik Informer, please submit a request

DUO Security & Colleague VPN Using Cisco AnyConnect
DUO & AnyConnect for Colleague - FAQ 
Using AnyConnect for Colleague VPN
Using the DUO Mobile App to Connect to Colleague 

  • If you normally use “phone1” for your second password to authenticate with DUO Security using your desk phone, you may need to use “phone2” or “push” to confirm you identify using a second device, once it has been added.  

How can I host meetings remotely? 

Elon offers multiple applications to host or join virtual meetings, such as Webex and Microsoft Teams. 

To learn more about hosting meetings via Webex, review the help articles below: 

Quick Meetings with Webex 
Schedule a Webex Meeting 
Join a Webex Meeting 
Webex - FAQ 
Recommended Webex Documentation 

To learn more about hosting meetings via Microsoft Teams, review the help articles below: 

Accessing Microsoft Teams 
Meetings in Teams 
Meetings and calls 
Further Training with Microsoft Teams 

What if I need additional help? 

Searching through the Knowledge Base is a great way to find further information. If you need additional assistance, you can submit a ticket through the Service Catalog or contact the Service Desk through Live Chat or by calling (336) 278-5200. 

Details

Article ID: 101761
Created
Tue 3/17/20 2:18 PM
Modified
Tue 6/30/20 9:05 AM
Internal or External
External