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Report an issue with accessing Duo Security.
Report an issue with an Elon-issued mobile device.
Report an issue to the Technology Service Desk when you are unsure what isn't working correctly or are unable to find it under another category.
Re-imaging is the act of clearing off all of the user data on a machine and reapplying the base image (the operating system and core software).
Access Adobe Creative Cloud for free as Elon facutly, staff, and students.
Consumer-grade wireless devices (e.g., printers, Roku, gaming consoles) can connect to Elon's WiFi through the elonu-connect wireless network. Before connecting, you'll need to register your device through the MyDevices portal.
A web-conferencing service that allows faculty, staff, and students to collaborate with anyone through video or audio meetings.
Submit a general request to the Technology Service Desk when you are unsure what to ask for or are unable to find it under another category.
Generally, issues related to Raiser's Edge NXT are handled by the vendor, Blackbaud. However, if the issue is related to accounts or Citrix, IT will troubleshoot the issue.
Elon’s Media Services offers a wide range of technology—including laptops, cameras, audio gear, projectors, and sound systems—available for checkout by all Elon users.
Submit contracts with technology implications to Information Technology for review. IT MUST review these contracts and negotiate with vendors PRIOR to submitting the Contract Approval Cover Sheet and purchase request to the Purchasing office.
Learn more about the IT Service Catalog and how to use it to submit requests.
Report an issue with the Faculty Reassigned Time application.
Report a technical issue with the parking ticket payment system.
Qualtrics allows faculty, staff, and students to create and send surveys or projects; participation invitations and reminders; display results in real time, graphically and statistically; and export raw data in a variety of forms (to CSV, XML, HTML, and SPSS).
IT offers individual training on the technology found in Elon's classrooms and meeting spaces.
If you already have access to Colleague, you can request to add, remove, or change your account permissions as needed.
Get support with the 25Live scheduling and event-publishing system.
OnTrack is the university’s secure online portal for students, faculty, and staff to access and manage key academic, financial, and personal information.
Learn more about submitting requests for technology when hiring at Elon.
Submit a request to create, delete, or change administrators of an email list.
Stay connected to others around the world or while traveling abroad for university business.
Entrinsik Informer is a web-based reporting tool that allows a user to gather information more intuitively from Colleague, making data retrieval and report writing easier. Using Entrinsik, department chairs and program administrators may create or adapt reports to include data retrieved from Colleague related to their program, which can be output to Excel, PDF, XML, or printer-friendly formats.