My Recently Visited Services
Reset your email password using Elon University's Password Self-Service Site.
Submit a request to create, delete, or change administrators of an email list.
Elon's First-Year Summer Experience (FSE) programs offer incoming students fun and enriching opportunities to engage with other students and faculty before arriving on campus in the fall. Incoming students use the First Year Summer Experience Registration website to choose a program and submit payments.
Report an issue with university-owned TVs found in common areas and various meeting/classroom spaces.
Elon provides the eduroam wireless network for those visitors who are on official campus business (requires sponsorship). Eduroam may be utilized by visiting faculty, staff and students from participating eduroam institutions. In addition, Elon University faculty and staff may sponsor a guest who needs access to classroom or lab computers. This service is typically used for visiting scholars, guest lecturers, or invited groups who need to utilize computer labs.
Request software installations, upgrades, or configuration changes for a traditional or virtual computer lab on Elon's campus.
Submit a request to create a new shared mailbox, change an existing mailbox name, add/remove access, or transfer ownership of a shared mailbox.
Consumer-grade wireless devices (e.g., printers, Roku, gaming consoles) can connect to Elon's WiFi through the elonu-connect wireless network. Before connecting, you'll need to register your device through the MyDevices portal.
Re-imaging is the act of clearing off all of the user data on a machine and reapplying the base image (the operating system and core software).
OnTrack is the university’s secure online portal for students, faculty, and staff to access and manage key academic, financial, and personal information.
Report an issue to the Technology Service Desk when you are unsure what isn't working correctly or are unable to find it under another category.
Submit a request for off-campus access to Colleague or Entrinsik Informer IF your account was created before February 2023.
Many of IT's custom applications are already found in the Service Catalog. Before reporting an issue, search for the application and follow the directions for troubleshooting or getting help. If the service page hasn't been added or if you can't locate it, report the issue here.
Access Adobe Creative Cloud for free as Elon facutly, staff, and students.
For requests regarding the Computer Replacement Program for university-issued computers for faculty and staff.
Generally, issues related to Raiser's Edge NXT are handled by the vendor, Blackbaud. However, if the issue is related to accounts or Citrix, IT will troubleshoot the issue.
Elon University requires a purchase request for orders that exceed $1,000. These requests are submitted through the Purchase Requisition System and routed to those who need to sign-off on the request before it’s officially placed with the vendor.
Customized Colleague Requests include requests for a customized process, or a change to an existing process.
Report an issue with a point of sale card reader.
Submit contracts with technology implications to Information Technology for review. IT MUST review these contracts and negotiate with vendors PRIOR to submitting the Contract Approval Cover Sheet and purchase request to the Purchasing office.