My Recently Visited Services
Submit a general request to the Technology Service Desk when you are unsure what to ask for or are unable to find it under another category.
Generally, issues related to Raiser's Edge NXT are handled by the vendor, Blackbaud. However, if the issue is related to accounts or Citrix, IT will troubleshoot the issue.
Re-imaging is the act of clearing off all of the user data on a machine and reapplying the base image (the operating system and core software).
Submit a permissions-related request for access to digital signage on campus, such adding, removing, or changing user permissions at specific locations.
Report an issue to the Technology Service Desk when you are unsure what isn't working correctly or are unable to find it under another category.
Report lost or stolen university-issued devices to Information Technology.
Request a non-academic course (academic courses are automatically created), course template, or feature enhancements.
Report an issue with print driver installation.
Report an issue with printing, copying, or scanning.
Submit a request to create, delete, or change administrators of an email list.
Consumer-grade wireless devices (e.g., printers, Roku, gaming consoles) can connect to Elon's WiFi through the elonu-connect wireless network. Before connecting, you'll need to register your device through the MyDevices portal.
Submit a request to create a new shared mailbox, change an existing mailbox name, add/remove access, or transfer ownership of a shared mailbox.
Request or make changes to SharePoint Team Site permissions.
For requests regarding the Computer Replacement Program for university-issued computers for faculty and staff.
Access Adobe Creative Cloud for free as Elon facutly, staff, and students.
If you are experiencing issues with OnTrack, first browse the OnTrack articles found in the Knowledge Base. Also, remember that your OnTrack password may be different than your Elon account password (the account used for accessing email, Moodle, etc.).
The Wellness Walking Challenge website lets faculty and staff participants track walking progress and work towards milestones.
Request the installation of Syncplicity on your university-issued device.
Submit Titanium feature requests, ask for assistance with web components and database updates, or request access though AppsAnywhere
One-on-one technology consulting is available to help evaluate your academic and administrative needs and pair those needs with possible technology solutions.