Popular Services
If you are experiencing issues with OnTrack, first browse the OnTrack articles found in the Knowledge Base. Also, remember that your OnTrack password may be different than your Elon account password (the account used for accessing email, Moodle, etc.).
Report an issue to the Technology Service Desk when you are unsure what isn't working correctly or are unable to find it under another category.
Submit a general request to the Technology Service Desk when you are unsure what to ask for or are unable to find it under another category.
Request a non-academic course (academic courses are automatically created), course template, or feature enhancements.
Submit a request to create a new shared mailbox, change an existing mailbox name, add/remove access, or transfer ownership of a shared mailbox.
Access Adobe Creative Cloud for free as Elon facutly, staff, and students.
Request a price quote or submit a purchase request for technology hardware.
Report an issue with university-issued computers or accessories.
Request an update to a university desk phone extension.
Elon provides two WiFi for Elon guests: elonu-secure, and eduroam. elonu-secure wireless network is for those visitors who are on official campus business (requires sponsorship). Eduroam may be utilized by visiting faculty, staff and students from participating eduroam institutions. In addition, Elon University faculty and staff may sponsor a guest who needs access to classroom or lab computers. This service is typically used for visiting scholars, guest lecturers, or invited groups who need to utilize computer labs.
Submit a request to create, delete, or change administrators of an email list.
Report an issue with print driver installation.
If you are experiencing issues with Entrinsik Informer, report the issue and IT's Enterprise Solutions team will troubleshoot.
One-on-one technology consulting is available to help evaluate your academic and administrative needs and pair those needs with possible technology solutions.
Learn more about submitting requests for technology when hiring at Elon.
Group training is available for faculty and staff to help provide learning and development solutions designed to enhance the skills, knowledge, and competencies of Elon-supported technologies.
Request the addition or change of a budget number used for print and copy service.
Request a PIN reset for accessing voicemail or other phone mailbox settings on an Elon desk phone.
Report an issue with your Elon University wireless network connection.