Popular Services

Report an issue to the Technology Service Desk when you are unsure what isn't working correctly or are unable to find it under another category.

Submit a general request to the Technology Service Desk when you are unsure what to ask for or are unable to find it under another category.

Report an issue with printing, copying, or scanning.

Report an issue with a Microsoft Office product.

Consumer-grade wireless devices (e.g., printers, Roku, gaming consoles) can connect to Elon's WiFi through the elonu-connect wireless network. Before connecting, you'll need to register your device through the MyDevices portal.

Submit a request to create, delete, or change administrators of an email list.

Report an issue with your Elon University email account.

Report an issue with university-issued computers or accessories.

Elon provides three types of WiFi for Elon guests: public, elonu-secure, and eduroam. The public wireless network is available for parents and other campus visitors for convenient WiFi access without requiring registration, while the elonu-secure wireless network is a secure wireless network reserved for those visitors who are on official campus business (requires sponsorship). Eduroam may be utilized by visiting faculty, staff and students from participating eduroam institutions. In addition, Elon University faculty and staff may sponsor a guest who needs access to classroom or lab computers. This service is typically used for visiting scholars, guest lecturers, or invited groups who need to utilize computer labs.

A shared mailbox is a central email address that can be accessed and monitored by multiple people.

Technology consulting is available to help evaluate your academic and administrative needs and pair those needs with possible technology solutions.

LinkedIn Learning is an extensive on-demand training platform available to Elon users.

Request a non-academic course (academic courses are automatically created), course template, or feature enhancements.

Report an issue with university-supported software.

Request assistance with print driver installation.

Request new or revised eDocs permissions.

Request new voice mailbox setup.

Alert Information Technology if the FIXit system does not seem to be working properly. To report facility-related problems, contact Physical Plant directly.

If you are experiencing issues with OnTrack, first browse the OnTrack articles found in the Knowledge Base. Also, remember that your OnTrack password may be different than your Elon account password (the account used for accessing email, Moodle, etc.).

Report an issue with an Elon University mailing list.

Collaborate with facutly, staff, and students through video or audio meetings.

Reset your email password using Elon University's Password Self-Service Site.

Request a price quote or submit a purchase request for technology hardware.

Report issues with Moodle.

In order to access Colleague, Elon's business ERP (Enterprise Resource Planning) system, accounts must be specially created.