Popular Services

Report an issue to the Technology Service Desk when you are unsure what isn't working correctly or are unable to find it under another category.


Submit a general request to the Technology Service Desk when you are unsure what to ask for or are unable to find it under another category.


Report an issue with your Elon University email account.


Elon provides two WiFi for Elon guests: elonu-secure, and eduroam. elonu-secure wireless network is for those visitors who are on official campus business (requires sponsorship). Eduroam may be utilized by visiting faculty, staff and students from participating eduroam institutions. In addition, Elon University faculty and staff may sponsor a guest who needs access to classroom or lab computers. This service is typically used for visiting scholars, guest lecturers, or invited groups who need to utilize computer labs.


Report an issue with university-issued computers or accessories.


Submit a request for Webex Calling.


Submit a request to create a new shared mailbox, change an existing mailbox name, add/remove access, or transfer ownership of a shared mailbox.


Request a price quote or submit a purchase request for technology hardware.


Report an issue with university-supported software.


Consumer-grade wireless devices (e.g., printers, Roku, gaming consoles) can connect to Elon's WiFi through the elonu-connect wireless network. Before connecting, you'll need to register your device through the MyDevices portal.


Learn more about submitting requests for technology when hiring at Elon.


LinkedIn Learning is an extensive on-demand training platform available to Elon users.


Request a non-academic course (academic courses are automatically created), course template, or feature enhancements.


Qualtrics allows faculty, staff, and students to create and send surveys or projects; participation invitations and reminders; display results in real time, graphically and statistically; and export raw data in a variety of forms (to CSV, XML, HTML, and SPSS).


Submit a request to create, delete, or change administrators of an email list.


Submit a request for Information Technology to assist with a project that may have technology implications or requirements.


Entrinsik Informer is a web-based reporting tool that allows a user to gather information more intuitively from Colleague, making data retrieval and report writing easier. Using Entrinsik, department chairs and program administrators may create or adapt reports to include data retrieved from Colleague related to their program, which can be output to Excel, PDF, XML, or printer-friendly formats.


Kaltura is an easy way to share videos at Elon.


Request student access for a faculty/staff printer.


When your role no longer requires you to carry a university-issued mobile device, you can request to have your Elon mobile number released to your personal account.


A web-conferencing service that allows faculty, staff, and students to collaborate with anyone through video or audio meetings.


Report an issue with print driver installation.


If you are experiencing issues with OnTrack, first browse the OnTrack articles found in the Knowledge Base. Also, remember that your OnTrack password may be different than your Elon account password (the account used for accessing email, Moodle, etc.).


Submit a request for off-campus access to Colleague or Entrinsik Informer IF your account was created before February 2023.


Faculty, staff, and students have access to VPN.