Popular Services

I need help. Something isn't working correctly.

Report an issue to the Technology Service Desk when you are unsure what isn't working correctly or are unable to find it under another category.

Print Driver Installation

Report an issue with print driver installation.

I want to request something. Nothing is broken or working incorrectly.

Submit a general request to the Technology Service Desk when you are unsure what to ask for or are unable to find it under another category.

Computer Hardware: Report an Issue

Report an issue with university-issued computers or accessories.

Print/Copy/Scan: Report an Issue

Report an issue with printing, copying, or scanning.

Guest Wireless and Computer Access

Elon provides two WiFi for Elon guests: elonu-secure, and eduroam. elonu-secure wireless network is for those visitors who are on official campus business (requires sponsorship). Eduroam may be utilized by visiting faculty, staff and students from participating eduroam institutions. In addition, Elon University faculty and staff may sponsor a guest who needs access to classroom or lab computers. This service is typically used for visiting scholars, guest lecturers, or invited groups who need to utilize computer labs.

Price Quote / Purchase Technology Hardware

Request a price quote or submit a purchase request for technology hardware.

Student Access for a Fac/Staff printer

Request student access for a faculty/staff printer.

Email: Report an Issue

Report an issue with your Elon University email account.

Microsoft Office

Report an issue with a Microsoft Office product.

Qualtrics

Qualtrics allows faculty, staff, and students to create and send surveys or projects; participation invitations and reminders; display results in real time, graphically and statistically; and export raw data in a variety of forms (to CSV, XML, HTML, and SPSS).

Connect Devices to the Wireless Network

Consumer-grade wireless devices (e.g., printers, Roku, gaming consoles) can connect to Elon's WiFi through the elonu-connect wireless network. Before connecting, you'll need to register your device through the MyDevices portal.

Moodle Request

Request a non-academic course (academic courses are automatically created), course template, or feature enhancements.

Zoom

A web-conferencing service that allows faculty, staff, and students to collaborate with anyone through video or audio meetings.

Shared Mailbox Request

Submit a request to create a new shared mailbox, change an existing mailbox name, add/remove access, or transfer ownership of a shared mailbox.

Software: Report an Issue

Report an issue with university-supported software.

Entrinsik Informer Account Creation

Entrinsik Informer is a web-based reporting tool that allows a user to gather information more intuitively from Colleague, making data retrieval and report writing easier. Using Entrinsik, department chairs and program administrators may create or adapt reports to include data retrieved from Colleague related to their program, which can be output to Excel, PDF, XML, or printer-friendly formats.

FIXit

Alert Information Technology if the FIXit system does not seem to be working properly. To report facility-related problems, contact Facilities Management directly.

Update Extension Request

Request an update to a university desk phone extension.

VPN Access

Faculty, staff, and students have access to VPN.

Desk Phone: Report an Issue

Report an issue with a desk phone.

Philo Edu

Philo Edu delivers live TV and DVR capabilities to your laptops, tablets, smartphones, and TV sets anywhere on the campus network.

Adobe Creative Cloud

Access Adobe Creative Cloud for free as Elon facutly, staff, and students.

Email List Request

Submit a request to create, delete, or change administrators of an email list.

Colleague Account Creation

In order to access Colleague, Elon's business ERP (Enterprise Resource Planning) system, accounts must be specially created.