Popular Services

Submit a general request to the Technology Service Desk when you are unsure what to ask for or are unable to find it under another category.

Report an issue with your Elon University email account.

Report an issue to the Technology Service Desk when you are unsure what isn't working correctly or are unable to find it under another category.

Submit a request to create, delete, or change administrators of an email list.

Report an issue with university-issued computers or accessories.

Request an update to a university desk phone extension.

Request a price quote or submit a purchase request for technology hardware.

If your work requires access to Colleague and Entrinsik Informer, you may request off-campus access as the need arises.

Report an issue with an Elon University mailing list.

Request a non-academic course (academic courses are automatically created), course template, or feature enhancements.

Report an issue with printing, copying, or scanning.

Submit a request to create a new shared mailbox, change an existing mailbox name, add/remove access, or transfer ownership of a shared mailbox.

Faculty, staff, and students have access to VPN.

Request new voice mailbox setup.

Elon provides two WiFi for Elon guests: elonu-secure, and eduroam. elonu-secure wireless network is for those visitors who are on official campus business (requires sponsorship). Eduroam may be utilized by visiting faculty, staff and students from participating eduroam institutions. In addition, Elon University faculty and staff may sponsor a guest who needs access to classroom or lab computers. This service is typically used for visiting scholars, guest lecturers, or invited groups who need to utilize computer labs.

In order to access Colleague, Elon's business ERP (Enterprise Resource Planning) system, accounts must be specially created.

Request Cisco Jabber.

Report an issue with your Elon University wireless network connection.

Request the purchase of a desk phone.

Consumer-grade wireless devices (e.g., printers, Roku, gaming consoles) can connect to Elon's WiFi through the elonu-connect wireless network. Before connecting, you'll need to register your device through the MyDevices portal.

A web-conferencing service that allows faculty, staff, and students to collaborate with anyone through video or audio meetings.

Submit a request to purchase a university-issued and managed mobile phone.

For requests regarding the Computer Replacement Program for university-issued computers for faculty and staff.

Request new or revised eDocs permissions.

Report an issue with print driver installation.