Popular Services

Report an issue with a Microsoft Office product.

Report an issue with university-issued computers or accessories.

Webex is a web-conferencing service that allows faculty, staff, and students to collaborate with anyone through video or audio meetings.

Technology consulting is available to help evaluate your academic and administrative needs and pair those needs with possible technology solutions.

Request a non-academic course (academic courses are automatically created), course template, or feature enhancements.

Request training for university-supported software.

Philo Edu delivers live TV and DVR capabilities to your laptops, tablets, smartphones, and TV sets anywhere on the campus network.

Access SAS, IBM SPSS Statistics 24, Kinovea, or Wolfram Mathematica 11 from anywhere on campus.

Request a price quote for hardware.

Consumer-grade wireless devices (e.g., printers, Roku, gaming consoles) can connect to Elon's WiFi through the elonu-connect wireless network. Before connecting, you'll need to register your device through the MyDevices portal.

Faculty, staff, and students have access to VPN.

Kaltura is an easy way to share videos at Elon.

If your work requires access to Colleague and Entrinsik Informer, you may request off-campus access as the need arises.

Elon faculty and staff may request free access to Adobe Creative Cloud, while students receive a discounted price on Adobe Creative Cloud packages.

Request a new feature, form, or workflow in SharePoint.

Report an issue with printing, copying, or scanning.

Submit a request to create, delete, or change administrators of a mailing list.

Report an issue with your Elon University email account.

Entrinsik Informer is a web-based reporting tool that allows a user to gather information more intuitively from Colleague, making data retrieval and report writing easier. Using Entrinsik, department chairs and program administrators may create or adapt reports to include data retrieved from Colleague related to their program, which can be output to Excel, PDF, XML, or printer-friendly formats.

Report an issue with a desk phone.

Re-imaging is the act of clearing off all of the user data on a machine and reapplying the base image (the operating system and core software).

If you are experiencing technical issues with Colleague, Elon's primary system of record for administrative information systems, we encourage you to start with related Colleague Knowledge Base articles. If you still need assistance, IT's Enterprise Solutions team will help you troubleshoot.

LinkedIn Learning is an extensive on-demand training platform available to Elon users.

Alert Information Technology if the FIXit system does not seem to be working properly. To report facility-related problems, contact Physical Plant directly.

Elon provides three types of WiFi for Elon guests: public, elonu-guest, and eduroam. The public wireless network is available for parents and other campus visitors for convenient WiFi access without requiring registration, while the elonu-guest wireless network is a secure wireless network reserved for those visitors who are on official campus business (requires sponsorship). Eduroam may be utilized by visiting faculty, staff and students from participating eduroam institutions. In addition, Elon University faculty and staff may sponsor a guest who needs access to classroom or lab computers. This service is typically used for visiting scholars, guest lecturers, or invited groups who need to utilize computer labs.