Popular Services

Report an issue with a Microsoft Office product.

Request assistance with print driver installation.

Consumer-grade wireless devices (e.g., printers, Roku, gaming consoles) can connect to Elon's WiFi through the elonu-connect wireless network. Before connecting, you'll need to register your device through the MyDevices portal.

Report an issue with university-issued computers or accessories.

Technology consulting is available to help evaluate your academic and administrative needs and pair those needs with possible technology solutions.

Request a non-academic course (academic courses are automatically created), course template, or feature enhancements.

A web-conferencing service that allows faculty, staff, and students to collaborate with anyone through video or audio meetings.

Report an issue with printing, copying, or scanning.

In order to access Colleague, Elon's business ERP (Enterprise Resource Planning) system, accounts must be specially created.

Request an Elon Account for student employees and vendors or make changes to your own.

Report an issue with a desk phone.

LinkedIn Learning is an extensive on-demand training platform available to Elon users.

Submit a request to create, delete, or change administrators of an email list.

Report a technical issue with Colleague.

Collaborate with facutly, staff, and students through video or audio meetings.

Request training for university-supported software.

Access Adobe Creative Cloud for free as Elon facutly, staff, and students.

Elon provides three types of WiFi for Elon guests: public, elonu-guest, and eduroam. The public wireless network is available for parents and other campus visitors for convenient WiFi access without requiring registration, while the elonu-guest wireless network is a secure wireless network reserved for those visitors who are on official campus business (requires sponsorship). Eduroam may be utilized by visiting faculty, staff and students from participating eduroam institutions. In addition, Elon University faculty and staff may sponsor a guest who needs access to classroom or lab computers. This service is typically used for visiting scholars, guest lecturers, or invited groups who need to utilize computer labs.

Report an issue accessing eDocs.

Faculty, staff, and students have access to VPN.

Many of IT's custom applications are already found in the Service Catalog. Before reporting an issue, search for the application and follow the directions for troubleshooting or getting help. If the service page hasn't been added or if you can't locate it, report the issue here.

Request student access for a faculty/staff printer.

If your work requires access to Colleague and Entrinsik Informer, you may request off-campus access as the need arises.

Request RightFax installation if there has been an equipment change or a change to the designated faculty or staff member assigned to RightFax in your department.

If you already have access to Colleague, you can request to add, remove, or change your account permissions as needed.