Popular Services
Report an issue to the Technology Service Desk when you are unsure what isn't working correctly or are unable to find it under another category.
Submit a general request to the Technology Service Desk when you are unsure what to ask for or are unable to find it under another category.
Consumer-grade wireless devices (e.g., printers, Roku, gaming consoles) can connect to Elon's WiFi through the elonu-connect wireless network. Before connecting, you'll need to register your device through the MyDevices portal.
Elon provides two WiFi for Elon guests: elonu-secure, and eduroam. elonu-secure wireless network is for those visitors who are on official campus business (requires sponsorship). Eduroam may be utilized by visiting faculty, staff and students from participating eduroam institutions. In addition, Elon University faculty and staff may sponsor a guest who needs access to classroom or lab computers. This service is typically used for visiting scholars, guest lecturers, or invited groups who need to utilize computer labs.
Report an issue with print driver installation.
Access Adobe Creative Cloud for free as Elon facutly, staff, and students.
Submit a request to purchase a university-issued and managed mobile phone.
Report an issue with your Elon University wireless network connection.
Submit a request to create a new shared mailbox, change an existing mailbox name, add/remove access, or transfer ownership of a shared mailbox.
Request the installation of AppsAnywhere, a leading software deployment solution, in a PC computer lab on Elon's campus.
Submit a request for off-campus access to Colleague or Entrinsik Informer IF your account was created before February 2023.
Raiser's Edge NXT is a cloud-based fundraising and relationship management solution used by the Office of University Advancement to manage data, develop richer profiles, and communicate with alumni and parents.
Entrinsik Informer is a web-based reporting tool that allows a user to gather information more intuitively from Colleague, making data retrieval and report writing easier. Using Entrinsik, department chairs and program administrators may create or adapt reports to include data retrieved from Colleague related to their program, which can be output to Excel, PDF, XML, or printer-friendly formats.
If you are experiencing issues with Entrinsik Informer, report the issue and IT's Enterprise Solutions team will troubleshoot.
Re-imaging is the act of clearing off all of the user data on a machine and reapplying the base image (the operating system and core software).
Submit a request to create, delete, or change administrators of an email list.
Reset your email password using Elon University's Password Self-Service Site.
Report an issue with technology in campus classrooms, meeting spaces, and other learning spaces.
Report an issue with printing, copying, or scanning.
A web-conferencing service that allows faculty, staff, and students to collaborate with anyone through video or audio meetings.
One-on-one technology consulting is available to help evaluate your academic and administrative needs and pair those needs with possible technology solutions.