Popular Services
Report an issue to the Technology Service Desk when you are unsure what isn't working correctly or are unable to find it under another category.
Consumer-grade wireless devices (e.g., printers, Roku, gaming consoles) can connect to Elon's WiFi through the elonu-connect wireless network. Before connecting, you'll need to register your device through the MyDevices portal.
Report an issue with printing, copying, or scanning.
Report an issue with print driver installation.
Submit a general request to the Technology Service Desk when you are unsure what to ask for or are unable to find it under another category.
Submit a request to create a new shared mailbox, change an existing mailbox name, add/remove access, or transfer ownership of a shared mailbox.
Re-imaging is the act of clearing off all of the user data on a machine and reapplying the base image (the operating system and core software).
LinkedIn Learning is an extensive on-demand training platform available to Elon users.
Elon provides two WiFi for Elon guests: elonu-secure, and eduroam. elonu-secure wireless network is for those visitors who are on official campus business (requires sponsorship). Eduroam may be utilized by visiting faculty, staff and students from participating eduroam institutions. In addition, Elon University faculty and staff may sponsor a guest who needs access to classroom or lab computers. This service is typically used for visiting scholars, guest lecturers, or invited groups who need to utilize computer labs.
Submit a request to create, delete, or change administrators of an email list.
Report an issue with your Elon University wireless network connection.
Notify IT staff that a student print station is running low on toner or paper.
Learn more about submitting requests for technology when hiring at Elon.
Report an issue with virus scans on your Elon University owned device.
Reset your email password using Elon University's Password Self-Service Site.
Request an Elon Account for student employees and vendors or make changes to your own.
If you are experiencing issues with OnTrack, first browse the OnTrack articles found in the Knowledge Base. Also, remember that your OnTrack password may be different than your Elon account password (the account used for accessing email, Moodle, etc.).
Submit a request to purchase a university-issued and managed mobile phone.
If you already have access to Colleague, you can request to add, remove, or change your account permissions as needed.