Popular Services
Report an issue to the Technology Service Desk when you are unsure what isn't working correctly or are unable to find it under another category.
Submit a general request to the Technology Service Desk when you are unsure what to ask for or are unable to find it under another category.
Elon provides two WiFi for Elon guests: elonu-secure, and eduroam. elonu-secure wireless network is for those visitors who are on official campus business (requires sponsorship). Eduroam may be utilized by visiting faculty, staff and students from participating eduroam institutions. In addition, Elon University faculty and staff may sponsor a guest who needs access to classroom or lab computers. This service is typically used for visiting scholars, guest lecturers, or invited groups who need to utilize computer labs.
Consumer-grade wireless devices (e.g., printers, Roku, gaming consoles) can connect to Elon's WiFi through the elonu-connect wireless network. Before connecting, you'll need to register your device through the MyDevices portal.
Submit a request to create a new shared mailbox, change an existing mailbox name, add/remove access, or transfer ownership of a shared mailbox.
Report an issue with university-issued computers or accessories.
Report an issue with printing, copying, or scanning.
Qualtrics allows faculty, staff, and students to create and send surveys or projects; participation invitations and reminders; display results in real time, graphically and statistically; and export raw data in a variety of forms (to CSV, XML, HTML, and SPSS).
If you are experiencing issues with OnTrack, first browse the OnTrack articles found in the Knowledge Base. Also, remember that your OnTrack password may be different than your Elon account password (the account used for accessing email, Moodle, etc.).
One-on-one technology consulting is available to help evaluate your academic and administrative needs and pair those needs with possible technology solutions.
Request a price quote or submit a purchase request for software.
In order to access Colleague, Elon's business ERP (Enterprise Resource Planning) system, accounts must be specially created.
If you are experiencing issues with Entrinsik Informer, report the issue and IT's Enterprise Solutions team will troubleshoot.
Request a non-academic course (academic courses are automatically created), course template, or feature enhancements.
Request a price quote or submit a purchase request for technology hardware.
Re-imaging is the act of clearing off all of the user data on a machine and reapplying the base image (the operating system and core software).
Request RightFax installation if there has been an equipment change or a change to the designated faculty or staff member assigned to RightFax in your department.