Popular Services

Report an issue accessing Microsoft Office.

Request assistance with print driver installation.

Consumer-grade wireless devices (e.g., printers, Roku, gaming consoles) can connect to Elon's WiFi through the elonu-connect wireless network. Before connecting, you'll need to register your device through the MyDevices portal.

Philo Edu delivers live TV and DVR capabilities to your laptops, tablets, smartphones, and TV sets anywhere on the campus network.

Elon provides three types of WiFi for Elon guests: public, elonu-guest, and eduroam. The public wireless network is available for parents and other campus visitors for convenient WiFi access without requiring registration, while the elonu-guest wireless network is a secure wireless network reserved for those visitors who are on official campus business (requires sponsorship). Eduroam may be utilized by visiting faculty, staff and students from participating eduroam institutions. In addition, Elon University faculty and staff may sponsor a guest who needs access to classroom or lab computers. This service is typically used for visiting scholars, guest lecturers, or invited groups who need to utilize computer labs.

Faculty, staff, and students have access to VPN.

Submit a request to create, delete, or change administrators of a mailing list.

LastPass is a secure password management tool that helps Elon University faculty, staff and students manage passwords.

Access SAS, IBM SPSS Statistics 24, Kinovea, or Wolfram Mathematica 11 from anywhere on campus.

Elon faculty and staff may request free access to Adobe Creative Cloud, while students receive a discounted price on Adobe Creative Cloud packages.

Request a price quote for hardware.

Report an issue with university-supported software.

Report an issue with university-issued computers or accessories.

WebEx is a web-conferencing service that allows faculty, staff, and students to collaborate with anyone through video or audio meetings.

LinkedIn Learning is an extensive on-demand training platform available to Elon users.

Alert Information Technology if the FIXit system does not seem to be working properly. To report facility-related problems, contact Physical Plant directly.

Request training for university-supported software.

Re-imaging is the act of clearing off all of the user data on a machine and reapplying the base image (the operating system and core software).

A shared mailbox is a central email address that can be accessed and monitored by multiple people.

Report an issue with your Elon University wireless network connection.

Report an issue with university-owned Roku attached to TVs found in common areas and various meeting/classroom spaces.

Ellucian Colleague and Entrinsik Informer have the ability to run reports. While Entrinsik Informer is the most popular tool for running reports in to access Colleague data, Colleague also has report capabilities.

Report an issue with a SharePoint Team Site or a SharePoint-powered form.

Request or make changes to SharePoint Team Site permissions.

Entrinsik Informer is a web-based reporting tool that allows a user to gather information more intuitively from Colleague, making data retrieval and report writing easier. Using Entrinsik, department chairs and program administrators may create or adapt reports to include data retrieved from Colleague related to their program, which can be output to Excel, PDF, XML, or printer-friendly formats.