Services A-Z (212)
Administrative, Business, & Student Systems / Space & Event Management / Reserve a Space
Get support with the 25Live scheduling and event-publishing system.
Instructional Technologies & Spaces / Maker Hub
Turn your ideas into physical objects with 3D printers.
Communication & Collaboration / Email, Calendaring, & Instant Messaging / Calendaring
Academic Announcements is an app that feeds data into the Hometown News Releases website. The Hometown News Releases site offers a way for students and parents to publicize their Commencement, President’s List, and Dean’s List achievements.
Administrative, Business, & Student Systems / Student Systems
AcceptD is the digital platform that Elon University's Department of Performing Arts uses as an initial screening process (pre-screen) for the in-person audition/interview.
Hardware, Software, & Printing / Printing, Copying, Scanning
Request the addition or change of a budget number used for print and copy service.
Hardware, Software, & Printing / Software
Access Adobe Creative Cloud for free as Elon facutly, staff, and students.
Hardware, Software, & Printing / Software
Request the installation of AppsAnywhere, a leading software deployment solution, in a PC computer lab on Elon's campus.
Hardware, Software, & Printing / Software
Report an issue with AppsAnywhere, a leading software deployment solution used in specific PC computer labs on Elon's campus.
Administrative, Business, & Student Systems / Human Resource & Employment Systems
AppTrack is Elon’s online position management and applicant tracking system for staff employees.
Instructional Technologies & Spaces / Computer Labs, Classrooms, & Learning Spaces
Most classrooms and meeting spaces have integrated audio capabilities, enabling the class or attendees to hear audio being played through the classroom computer, connected laptop, or DVD player.
Instructional Technologies & Spaces / Maker Hub
Access a variety of tools in the Maker Hub to create your physical project, whether you need a vinyl cutter or just a basic tool kit.
Communication & Collaboration / Websites & Blogs
Elon’s blog service, located at blogs.elon.edu, utilizes the WordPress platform to give Elon faculty, staff, and students an easy tool for online writing.
Network Connectivity & Infrastructure / Campus Safety Systems / Blue Light Emergency Phones
Report an issue with a Blue Light Emergency Phone.
Administrative, Business, & Student Systems / Finance & Procurement Systems
The Budget Request Form is a restricted form used by budget managers, directors, senior staff, and deans to request additional money for the next budget year.
Communication & Collaboration / Email, Calendaring, & Instant Messaging / Calendaring
Report an issue with calendaring within your Elon University email account.
Administrative, Business, & Student Systems / Student Systems
A CeDiploma is an electronic version of an Elon University diploma available to graduates whose degrees were conferred in May 2015 or later.
Communication & Collaboration / Mobile Phones & Devices
Update the name, associated department, or budget number for a university-issued mobile device.
Communication & Collaboration / Telephony & Faxing / Cisco Jabber
Request Cisco Jabber.
Communication & Collaboration / Telephony & Faxing / Cisco Jabber
Report an issue with Jabber.
Administrative, Business, & Student Systems / Research, Reporting, & Assessment / Class Climate
Class Climate is the system used for the Student Perceptions of Teaching surveys and online course evaluations.
Instructional Technologies & Spaces / Computer Labs, Classrooms, & Learning Spaces
IT offers group or individual training on the technology found in Elon's classrooms and meeting spaces.
Administrative, Business, & Student Systems / Student Systems
Clearinghouse refers to the National Student Clearinghouse, a non-profit organization that Elon University has authorized to provide degree and enrollment verification. Employers and background screening companies are referred to the National Student Clearinghouse when requesting verification. Student may obtain their own verification by going to elon.edu/clearinghouse.
Instructional Technologies & Spaces / Maker Hub
CNC routers are computer-controlled machines that carve and cut wood, composites, foam, and some plastics.
Administrative, Business, & Student Systems / Colleague
If your student staff needs access to Colleague, submit a request and tell us more about the information the student needs to access.
Administrative, Business, & Student Systems / Colleague
In order to access Colleague, Elon's business ERP (Enterprise Resource Planning) system, accounts must be specially created.
Administrative, Business, & Student Systems / Colleague
If your work requires access to Colleague and Entrinsik Informer, you may request off-campus access as the need arises.
Administrative, Business, & Student Systems / Colleague
If you already have access to Colleague, you can request to add, remove, or change your account permissions as needed.
Administrative, Business, & Student Systems / Colleague
Report a technical issue with Colleague.
Instructional Technologies & Spaces / Computer Labs, Classrooms, & Learning Spaces
Request software installations, upgrades, or configuration changes for a traditional or virtual computer lab on Elon's campus.
Hardware, Software, & Printing / Hardware
For requests regarding the Computer Replacement Program for university-issued computers for faculty and staff.
Instructional Technologies & Spaces / Maker Hub
The Maker Hub has microcomputers, microcontrollers, and PC workstations with 3D and 2D design software.
Communication & Collaboration / Conferencing Tools
Request a conference call bridge.
Administrative, Business, & Student Systems / Conference Registrations
The Conference Registration Request service is specifically for conferences or events that require payment. If you need to create a conference or event registration page that does not include payment, we recommend using Qualtrics.
Administrative, Business, & Student Systems / Conference Registrations
Report an issue with Elon's Conference Registration form, the registration form reserved for events or conferences that require payment.
Network Connectivity & Infrastructure / Network / Wireless Access
Consumer-grade wireless devices (e.g., printers, Roku, gaming consoles) can connect to Elon's WiFi through the elonu-connect wireless network. Before connecting, you'll need to register your device through the MyDevices portal.
Instructional Technologies & Spaces / Common Teaching Tools
CourseLink helps to facilitate and record the relationships between academic service learning (ASL) courses and the community partner organizations that students work with to complete the service component of the course.
Network Connectivity & Infrastructure / Campus Safety Systems / Door Access
Door access administrators may report an issue with CPAM.
Instructional Technologies & Spaces / Computer Labs, Classrooms, & Learning Spaces
Crestron touch-screen panels, found in most classrooms and many event and meeting spaces, control the room's technology.
Administrative, Business, & Student Systems / Application Development & Support
Request the development of a custom application or form.
Administrative, Business, & Student Systems / Application Development & Support
Many of IT's custom applications are already found in the Service Catalog. Before reporting an issue, search for the application and follow the directions for troubleshooting or getting help. If the service page hasn't been added or if you can't locate it, report the issue here.
Administrative, Business, & Student Systems / Colleague
Customized Colleague Requests include requests for a customized process, or a change to an existing process.
Network Connectivity & Infrastructure / Network / Data Ports
Request the installation of a data port in a location on Elon University's campus.
Network Connectivity & Infrastructure / Network / Data Ports
Report an issue with a data port on Elon University's campus.
Communication & Collaboration / Telephony & Faxing / Desk Phones & Voicemail
Request the purchase of a desk phone.
Communication & Collaboration / Telephony & Faxing / Desk Phones & Voicemail
Report an issue with a desk phone.
Instructional Technologies & Spaces / E-Portfolio Sites
Digication is a simple and straightforward online application that enables you to archive and share your academic work and reflections through the creation of one or more online portfolios.
Communication & Collaboration / Digital Signage
Digital signage gives the University community an opportunity to visually communicate events, announcements, and other information to the faculty, staff, students, and visitors.
Administrative, Business, & Student Systems / Auxiliary Systems
The Digital Storefront is the system used by faculty and staff to place print orders with Print Services.
Instructional Technologies & Spaces / Computer Labs, Classrooms, & Learning Spaces
Many classrooms have a document camera permanently installed. If your location doesn't have a document camera, a limited number of document cameras are available for checkout through Campus Technology Support (CTS).
Instructional Technologies & Spaces / Computer Labs, Classrooms, & Learning Spaces
If you are experiencing a problem with a document camera, please report the issue.
Network Connectivity & Infrastructure / Campus Safety Systems / Door Access
Report an issue with gaining access to an Elon University campus building using your Phoenix Card, for which you have been approved.
Network Connectivity & Infrastructure / Campus Safety Systems / Door Access
Request door access for individuals and/or special events.
Communication & Collaboration / Emergency Communications
Report an issue with accessing E-Alert.
Administrative, Business, & Student Systems / Student Systems
E-Bill is Elon University’s electronic billing and payment system that allows students and authorized users 24×7 access to view bills, make payments, and manage their student account.
Information Security & Data Protection / File Storage & Backups / eDocs
Request new or revised eDocs permissions.
Information Security & Data Protection / File Storage & Backups / eDocs
Report an issue accessing eDocs.
Instructional Technologies & Spaces / Maker Hub
Use soldering irons, circuit boards, LEDs, and other electronics components to fix old electronics or create something entirely new.
Administrative, Business, & Student Systems / Elon Account
Request an Elon Account for student employees and vendors or make changes to your own.
Administrative, Business, & Student Systems / Student Systems
The Elon Job Network is a platform that connects employers with Elon students and alumni.
Communication & Collaboration / Email, Calendaring, & Instant Messaging / Email
Report an issue with your Elon University email account.
Communication & Collaboration / Microsoft Teams
Submit a request for a third party application to be incorporated into Elon's Microsoft Teams.
Administrative, Business, & Student Systems / Research, Reporting, & Assessment / Reporting
Entrinsik Informer is a web-based reporting tool that allows a user to gather information more intuitively from Colleague, making data retrieval and report writing easier. Using Entrinsik, department chairs and program administrators may create or adapt reports to include data retrieved from Colleague related to their program, which can be output to Excel, PDF, XML, or printer-friendly formats.
Administrative, Business, & Student Systems / Research, Reporting, & Assessment / Reporting
Entrinsik Infomer is a web-based reporting tool.
Administrative, Business, & Student Systems / Research, Reporting, & Assessment / Reporting
If you are experiencing issues with Entrinsik Informer, report the issue and IT's Enterprise Solutions team will troubleshoot.
Administrative, Business, & Student Systems / Space & Event Management / Event Support
Report an issue with technology at an Elon event.
Administrative, Business, & Student Systems / Space & Event Management / Event Support
Elon's Events Management app allows users to sign up for events, invite others to events, and view upcoming and past events.
Administrative, Business, & Student Systems / Library Systems
EZProxy is the name of the service Belk Library uses for access to, and authentication of, library resources.
Administrative, Business, & Student Systems / Human Resource & Employment Systems
Elon's Faculty Employment website lists all open faculty positions.
Hardware, Software, & Printing / Hardware
Faculty may submit a request for a loaner laptop to assist with online instruction during COVID-19 response.
Information Security & Data Protection / Security Response & Investigation
Report an issue with the Financial Integrity Line Form, a confidential channel for reporting fraud, financial misconduct, or violations.
Network Connectivity & Infrastructure / Campus Safety Systems / Fire Panel Alarms
Report an issue with a fire panel alarm.
Administrative, Business, & Student Systems / Student Systems
The First Year Course Selection website, also referred to as Elon's online course request module, guides incoming first year students through majors and first-year foundations requirements, and suggests first-year courses to satisfy requirements. In the module, students specify their preferences for courses in the fall semester.
Administrative, Business, & Student Systems / Student Systems
Elon's First-Year Summer Experience (FSE) programs offer incoming students fun and enriching opportunities to engage with other students and faculty before arriving on campus in the fall. Incoming students use the First Year Summer Experience Registration website to choose a program and submit payments.
Administrative, Business, & Student Systems / Space & Event Management / FIXit
Alert Information Technology if the FIXit system does not seem to be working properly. To report facility-related problems, contact Physical Plant directly.
Communication & Collaboration / Mobile Phones & Devices
Stay connected to others around the world or while traveling abroad for university business.
Communication & Collaboration / Conferencing Tools
Report an issue accessing Google Hangouts.
Administrative, Business, & Student Systems / Guest Services
Elon provides three types of WiFi for Elon guests: public, elonu-guest, and eduroam. The public wireless network is available for parents and other campus visitors for convenient WiFi access without requiring registration, while the elonu-guest wireless network is a secure wireless network reserved for those visitors who are on official campus business (requires sponsorship). Eduroam may be utilized by visiting faculty, staff and students from participating eduroam institutions. In addition, Elon University faculty and staff may sponsor a guest who needs access to classroom or lab computers. This service is typically used for visiting scholars, guest lecturers, or invited groups who need to utilize computer labs.
Hardware, Software, & Printing / Hardware
Report an issue with university-issued computers or accessories.
Instructional Technologies & Spaces / Common Teaching Tools
IntelliBoard is a reporting and analytics tool integrated into Moodle, Elon's learning management system.
Communication & Collaboration / Telephony & Faxing / Desk Phones & Voicemail
Request long distance and international calling for a desk phone.
Communication & Collaboration / Mobile Phones & Devices
Submit a request to purchase a cellular iPad on the university managed account.
Administrative, Business, & Student Systems / Research, Reporting, & Assessment / IRB Mentor
IRB Mentor, powered by Axiom, is a platform used by Elon's Institutional Review Board (IRB) to receive, review, and process IRB applications.
Instructional Technologies & Spaces / Common Teaching Tools
Kaltura is an easy way to share videos at Elon.
Information Security & Data Protection / Secure Access / Multi-Factor Authentication
Request a key fob for use with DUO Security multi-factor authentication.
Administrative, Business, & Student Systems / Space & Event Management / Kiosk
If you are experiencing issues with Kiosk, Elon's custom application for tracking re-occurring event attendees or walk-up location traffic, report the issue.
Communication & Collaboration / Microsoft Teams
Request assistance from IT when creating a team with more than 50 members in Microsoft Teams.
Instructional Technologies & Spaces / Maker Hub
Laser engravers use a high-powered laser to cut or engrave a wide range of materials, including wood, acrylic, leather, and paper.
Information Security & Data Protection / Password Management
LastPass is a secure password management tool that helps Elon University faculty, staff and students manage passwords.
Administrative, Business, & Student Systems / Human Resource & Employment Systems
Annual letters of agreement are available in OnTrack for full-time faculty and salaried staff. Faculty and staff are notified when the letter of agreement is available and are asked to approve or decline the agreement.
Instructional Technologies & Spaces / Common Teaching Tools
LinkedIn Learning is an extensive on-demand training platform available to Elon users.
Communication & Collaboration / Conferencing Tools
Report an issue with live event streaming.
Network Connectivity & Infrastructure / Network / Network Cabling
Request assistance locating network cabling in a location on Elon's campus.
Information Security & Data Protection / Security Response & Investigation
Report lost or stolen university-issued devices to Information Technology.
Communication & Collaboration / Email, Calendaring, & Instant Messaging / Email
Submit a request to create, delete, or change administrators of a mailing list.
Communication & Collaboration / Email, Calendaring, & Instant Messaging / Email
Report an issue with an Elon University mailing list.
Information Security & Data Protection / Anti-Virus & Malware Protection
Report an issue with virus scans on your Elon University owned device.
Hardware, Software, & Printing / Software
Report an issue with a Microsoft Office product.
Communication & Collaboration / Mobile Phones & Devices
Report an issue with an Elon-issued mobile device.
Communication & Collaboration / Mobile Phones & Devices
A mobile hotspot is a feature on most smartphones that enables you to share the phone's data connection with other Wi-Fi devices (e.g., laptops, tablets). While some university-sponsored cellular plans include mobile hotspots, others do not.
Communication & Collaboration / Mobile Phones & Devices
Submit a request to purchase a university-issued and managed mobile phone.
Instructional Technologies & Spaces / Learning Management System
Request a non-academic course (academic courses are automatically created), course template, or feature enhancements.
Instructional Technologies & Spaces / Learning Management System
Report issues with Moodle.
Information Security & Data Protection / Secure Access / Multi-Factor Authentication
Request assistance with your multi-factor authentication account and managing your devices.
Information Security & Data Protection / Secure Access / Multi-Factor Authentication
Report an issue with accessing Duo Security.
Communication & Collaboration / Telephony & Faxing / Desk Phones & Voicemail
Request new voice mailbox setup.
Administrative, Business, & Student Systems / Library Systems
OCLC is a global library collective that promotes learning, communication, and collaboration. Belk Library utilizes OCLC products (such as WorldCat) to power the library circulation system and connect to library networks, catalogs, and databases around the world.
Communication & Collaboration / University Directory & Switchboard
This service is used by Human Resources staff when an update to information listed in Elon's online Faculty & Staff Directory is required.
Communication & Collaboration / University Directory & Switchboard
The Faculty & Staff Directory is a publicly-accessible directory of university faculty and staff. Each directory page serves as a public profile for faculty and staff and includes their name, picture (if available), title, department, contact information and other optional information such as bio, education, publications and more.
Communication & Collaboration / University Directory & Switchboard
Elon's Student Directory allows students, faculty, and staff to search for students by name to discover their Elon email address, campus box (if applicable), and year.
Instructional Technologies & Spaces / Common Teaching Tools
During Summer Session I and II, Elon University offers online courses for currently enrolled undergraduate students.
Administrative, Business, & Student Systems / OnTrack
If you are experiencing issues with OnTrack, first browse the OnTrack articles found in the Knowledge Base. Also, remember that your OnTrack password may be different than your Elon account password (the account used for accessing email, Moodle, etc.).
Administrative, Business, & Student Systems / Student Systems
Incoming students can pre-order orientation t-shirts and farewell picnic tickets (for non-Elon students).
Information Security & Data Protection / Security Response & Investigation
Report a compromised device, account, or other information security related threat.
Network Connectivity & Infrastructure / Campus Safety Systems / Panic Buttons
Report an issue with a panic button.
Administrative, Business, & Student Systems / Student Systems
Elon University has authorized Parchment, Inc. to provide electronic transcript ordering. Current students can also use Parchment for a Visual Experiential Transcript (Visual EXP).
Administrative, Business, & Student Systems / Student Systems
The Parking Permit Registration system allows students to request and pay for parking permits.
Communication & Collaboration / Mobile Phones & Devices
University employees are eligible for a discounted rate from both Verizon Wireless and AT&T Wireless.
Communication & Collaboration / Websites & Blogs
IT provides personal web space for Elon faculty and staff to create their online presence with the facstaff.elon.edu domain.
Communication & Collaboration / Websites & Blogs
Although personal websites are largely self-supported, let us know if you are having problems connecting to your personal web space or are experiencing other issues.
Communication & Collaboration / Television
Philo Edu delivers live TV and DVR capabilities to your laptops, tablets, smartphones, and TV sets anywhere on the campus network.
Information Security & Data Protection / Security Response & Investigation
Report phishing threats.
Administrative, Business, & Student Systems / Student Systems
PhoenixCONNECT is the online platform for students to learn about the many opportunities for getting involved on campus. This system is also the starting place for submitting student-organized event requests.
Network Connectivity & Infrastructure / Point of Sale Card Readers
Request a point of sale card reader.
Network Connectivity & Infrastructure / Point of Sale Card Readers
Report an issue with a point of sale card reader.
Hardware, Software, & Printing / Software
Request a price quote or submit a purchase request for software.
Hardware, Software, & Printing / Hardware
Request a price quote or submit a purchase request for technology hardware.
Hardware, Software, & Printing / Printing, Copying, Scanning
Request assistance with print driver installation.
Hardware, Software, & Printing / Printing, Copying, Scanning
Report an issue with printing, copying, or scanning.
Instructional Technologies & Spaces / Computer Labs, Classrooms, & Learning Spaces
If a classroom or meeting space has a projector issue, first look up the location in the Knowledge Base for some simple troubleshooting tips. If the issue doesn't resolve, report the issue.
Communication & Collaboration / Websites & Blogs
Request permission to use the Public Account Creation site to create temporary accounts for community members, official university visitors, or Elon faculty and staff who have not yet received their official Elon email login accounts. Access to this site is highly restricted to designated staff at Belk Library, the Law School, and the Technology Service Desk.
Communication & Collaboration / Websites & Blogs
Report an issue with the Public Account Creation site, the site utilized by authorized users to create public, guest, or temporary accounts.
Administrative, Business, & Student Systems / Finance & Procurement Systems
Requests to enhance the capabilities of the Purchase Requisition System may be submitted for consideration by Purchasing and Information Technology.
Administrative, Business, & Student Systems / Finance & Procurement Systems
Elon University requires a purchase request for orders that exceed $1,000. These requests are submitted through the Purchase Requisition System and routed to those who need to sign-off on the request before it’s officially placed with the vendor.
Administrative, Business, & Student Systems / Research, Reporting, & Assessment / Qualtrics
Qualtrics allows faculty, staff, and students to create and send surveys or projects; participation invitations and reminders; display results in real time, graphically and statistically; and export raw data in a variety of forms (to CSV, XML, HTML, and SPSS).
Administrative, Business, & Student Systems / Advancement Systems / Raiser's Edge NXT
Raiser's Edge NXT is a cloud-based fundraising and relationship management solution used by the Office of University Advancement to manage data, develop richer profiles, and communicate with alumni and parents.
Administrative, Business, & Student Systems / Advancement Systems / Raiser's Edge NXT
Request a new Raiser's Edge NXT custom process, or request an update to an existing process.
Administrative, Business, & Student Systems / Advancement Systems / Raiser's Edge NXT
Generally, issues related to Raiser's Edge NXT are handled by the vendor, Blackbaud. However, if the issue is related to accounts or Citrix, IT will troubleshoot the issue.
Hardware, Software, & Printing / Hardware
Re-imaging is the act of clearing off all of the user data on a machine and reapplying the base image (the operating system and core software).
Communication & Collaboration / Mobile Phones & Devices
When your role no longer requires you to carry a university-issued mobile device, you can request to have your Elon mobile number released to your personal account.
Communication & Collaboration / Email, Calendaring, & Instant Messaging / Email
Reset your email password using Elon University's Password Self-Service Site.
Administrative, Business, & Student Systems / OnTrack
If you've forgotten your OnTrack password or simply need to change it, use OnTrack's "Reset My Password" feature.
Communication & Collaboration / Telephony & Faxing / Desk Phones & Voicemail
Request a PIN reset for accessing voicemail or other phone mailbox settings on an Elon desk phone.
Communication & Collaboration / Telephony & Faxing / Faxing
Request RightFax installation if there has been an equipment change or a change to the designated faculty or staff member assigned to RightFax in your department.
Communication & Collaboration / Telephony & Faxing / Faxing
RightFax allows users to send and receive faxes directly from their computer. To access this service, you must first request a RightFax number.
Communication & Collaboration / Telephony & Faxing / Faxing
If you are experiencing an issue with RightFax, first consult the knowledge base to troubleshoot. If you are still having problems, report the issue.
Instructional Technologies & Spaces / Computer Labs, Classrooms, & Learning Spaces
Report an issue with university-owned Roku attached to TVs found in common areas and various meeting/classroom spaces.
Hardware, Software, & Printing / Software
SAS is an integrated system of software that enables you to do everything from accessing data across multiple sources to performing sophisticated analyses and delivering information across your organization.
Instructional Technologies & Spaces / Maker Hub
Use power and hand saws to make angled, straight, and curved cuts of wood and plastic.
Instructional Technologies & Spaces / Common Teaching Tools
Scantron (bubble sheet) forms and scoring are available for multiple-choice quizzes, tests, and exams.
Instructional Technologies & Spaces / Teaching & Learning Consultations
Technology consulting is available to help evaluate your academic and administrative needs and pair those needs with possible technology solutions.
Network Connectivity & Infrastructure / Campus Safety Systems / Security Cameras
Request installation of a security camera at a location on Elon University's campus.
Network Connectivity & Infrastructure / Campus Safety Systems / Security Cameras
Report an issue with a security camera on the Elon University campus.
Information Security & Data Protection / Security Awareness & Training
If Allied World/FrameWRX does not recognize your Elon email address, submit a request for access to the security training.
Information Security & Data Protection / Security Awareness & Training
Report an issue with Elon's security awareness training modules.
Administrative, Business, & Student Systems / Student Systems
The Service Hour Validation site records various types of volunteer service completed by undergraduate and law school students.
Communication & Collaboration / File Sharing / Shared Drives
Report an issue accessing a shared drive on the Elon University network.
Communication & Collaboration / Email, Calendaring, & Instant Messaging / Email
A shared mailbox is a central email address that can be accessed and monitored by multiple people.
Communication & Collaboration / Email, Calendaring, & Instant Messaging / Email
Shared mailboxes provide a way to field messages to a central email address that several users can access and monitor. Before reporting an issue with a shared mailbox, browse through the related Knowledge Base articles to see if your question has been covered. If you are still having problems, report the issue.
Administrative, Business, & Student Systems / SharePoint
Request a new feature, form, or workflow in SharePoint.
Information Security & Data Protection / File Storage & Backups / SharePoint Team Sites
Request or make changes to SharePoint Team Site permissions.
Information Security & Data Protection / File Storage & Backups / SharePoint Team Sites
Request the creation of a SharePoint Team Site.
Administrative, Business, & Student Systems / SharePoint
Report an issue with a SharePoint Team Site or a SharePoint-powered form.
Communication & Collaboration / Email, Calendaring, & Instant Messaging / Instant Messaging
Report an issue with Skype for Business.
Administrative, Business, & Student Systems / Student Systems
Slate is a customer relationship management (CRM) system used by undergraduate and graduate admissions offices for managing recruitment.
Instructional Technologies & Spaces / Computer Labs, Classrooms, & Learning Spaces
A SMART Board is an interactive whiteboard and multimedia presentation system that displays content from a data projector.
Hardware, Software, & Printing / Software
Request training for university-supported software.
Hardware, Software, & Printing / Software
Report an issue with university-supported software.
Hardware, Software, & Printing / Printing, Copying, Scanning
Request student access for a faculty/staff printer.
Administrative, Business, & Student Systems / Student Systems
Although many student organization are now utilizing PhoenixCONNECT for their web presence, some still utilize the org.elon.edu server. If you are experiencing issues with your student organization site on the org.elon.edu server, report the issue.
Administrative, Business, & Student Systems / Student Systems
Studio Abroad, known as My Elon Global, is an online study abroad management system and software program used by the Isabella Cannon Global Education Center.
Communication & Collaboration / Mobile Phones & Devices
Request to suspend or deactivate cellular service to a university-issued and managed device.
Administrative, Business, & Student Systems / Human Resource & Employment Systems
Report an issue with the Sustainability Pledge.
Information Security & Data Protection / File Storage & Backups / Syncplicity
Request the installation of Syncplicity on your university-issued device.
Information Security & Data Protection / File Storage & Backups / Syncplicity
Request an increase in storage capacity for your Syncplicity account.
Information Security & Data Protection / File Storage & Backups / Syncplicity
Report an issue with accessing Syncplicity.
Administrative, Business, & Student Systems / Finance & Procurement Systems
Synoptix is a financial accounting reporting tool used primarily by Elon's Accounting Department.
Administrative, Business, & Student Systems / Finance & Procurement Systems
If you are experiencing an issue with Synoptix, report the issue and IT will troubleshoot.
Instructional Technologies & Spaces / E-Portfolio Sites
Taskstream is a portfolio management system used by the School of Education for documenting and tracking student mastery of program competencies.
Instructional Technologies & Spaces / Maker Hub
The Maker Hub has a variety of textile equipment and supplies, from sewing and embroidery machines to micro-controllers that allow you to build sensors into clothes.
Administrative, Business, & Student Systems / Student Systems
The Housing Director allows new and returning students to submit their housing applications, electronically sign their housing agreement, answer personal/living preference questions, and choose a meal plan.
Communication & Collaboration / Digital Signage
Tickers are specialized format displays that often consist of multiple displays put together to form a virtual ribbon. The use varies by location; examples include the tickers in the KoBC; Sankey and outside McEwen.
Administrative, Business, & Student Systems / Medical & Health Systems
Titanium Schedule is an electronic medical records (EMR) system designed specifically for university and college counseling centers and used by Elon's Student Health and Wellness' Counseling Services and Violence Response teams.
Hardware, Software, & Printing / Printing, Copying, Scanning
Notify IT staff that a student print station is running low on toner or paper.
Administrative, Business, & Student Systems / Finance & Procurement Systems
TouchNet is the system that powers E-Bill, Elon University’s electronic billing and payment system. This page is specifically for Bursar staff to report issues with TouchNet.
Administrative, Business, & Student Systems / Student Systems
The Transfer Articulation website is a database of previously evaluated courses from other institutions that have been paired with the corresponding Elon course equivalent.
Communication & Collaboration / Microsoft Teams
Transfer ownership of a team in Microsoft Teams.
Administrative, Business, & Student Systems / Auxiliary Systems
Elon offers students an airport shuttle to the Piedmont-Triad and Raleigh-Durham airports at designated break times throughout the year, as well as a charter bus service to Washington DC during Thanksgiving Break. Students can use the Transportation Services website to reserve a seat and submit payment.
Instructional Technologies & Spaces / Computer Labs, Classrooms, & Learning Spaces
Report an issue with university-owned TVs found in common areas and various meeting/classroom spaces.
Administrative, Business, & Student Systems / OnTrack
United Way organizers can submit a request to change aspects of the United Way form.
Administrative, Business, & Student Systems / OnTrack
If you are experiencing an issue with the United Way form located in OnTrack, please report the issue.
Communication & Collaboration / University Directory & Switchboard
Elon University's switchboard, (336) 278-2000, is the first level of support for those utilizing the university telephone system and/or seeking information about Elon University.
Administrative, Business, & Student Systems / Colleague
In Colleague, a record can only be viewed by one person at a time. If you are trying to view a record and you get an error indicating that it's locked, first try contacting the person specified who has the record open. If you are unable to resolve the issue yourself, submit a request.
Communication & Collaboration / Telephony & Faxing / Desk Phones & Voicemail
Request an update to a university desk phone extension.
Information Security & Data Protection / Secure Access / VPN
Request an account for a vendor.
Communication & Collaboration / Digital Media
Video production service requests are handled by multiple providers across campus, including Media Services, Creative Services within Teaching and Learning Technologies, and University Communications. Learn more about which provider to contact for different types of video requests.
Communication & Collaboration / Digital Signage
Video walls are large format displays that often consist of multiple displays put together. The use varies by location; examples include the screens in the Great Hall, Snow Atrium, and the front-facing wall inside the Student Professional Development Center (among others throughout campus).
Instructional Technologies & Spaces / Computer Labs, Classrooms, & Learning Spaces
Most classrooms and meeting spaces have the ability to project or play video, whether through a connected laptop, the classroom computer, or a DVD player.
Information Security & Data Protection / Anti-Virus & Malware Protection
Report an issue with virus scans on your Elon University owned device.
Communication & Collaboration / Telephony & Faxing / Desk Phones & Voicemail
Report an issue with voicemail accessed through a university desk phone.
Information Security & Data Protection / Secure Access / VPN
Faculty, staff, and students have access to VPN.
Information Security & Data Protection / Secure Access / VPN
Report an issue with VPN.
Instructional Technologies & Spaces / Computer Labs, Classrooms, & Learning Spaces
Report an issue with a web camera.
Hardware, Software, & Printing / Equipment Checkout
WebCheckout is the equipment reservation system utilized by Media Services and the Gear Room. Patrons may view available equipment through the system and make equipment reservations.
Communication & Collaboration / Conferencing Tools
Collaborate with facutly, staff, and students through video or audio meetings.
Communication & Collaboration / Conferencing Tools
Request a webinar license for Zoom.
Information Security & Data Protection / Secure Access / Whitelisting
Request for a website URL to be whitelisted for use on the campus network.
Communication & Collaboration / Websites & Blogs
If you are experiencing a problem with any Elon University website, please report the issue.
Administrative, Business, & Student Systems / Medical & Health Systems
The Wellness Walking Challenge website lets faculty and staff participants track walking progress and work towards milestones.
Instructional Technologies & Spaces / Computer Labs, Classrooms, & Learning Spaces
Occasionally, whiteboards get damaged over time. If you see a problem, let us know.
Network Connectivity & Infrastructure / Network / Wired Access
Report an issue with the wired connection in your location on Elon's campus.
Network Connectivity & Infrastructure / Network / Wireless Access
Report an issue with your Elon University wireless network connection.
Communication & Collaboration / Conferencing Tools
A web-conferencing service that allows faculty, staff, and students to collaborate with anyone through video or audio meetings.