Services A-Z (212)

Get support with the 25Live scheduling and event-publishing system.

Turn your ideas into physical objects with 3D printers.

Academic Announcements is an app that feeds data into the Hometown News Releases website. The Hometown News Releases site offers a way for students and parents to publicize their Commencement, President’s List, and Dean’s List achievements.

AcceptD is the digital platform that Elon University's Department of Performing Arts uses as an initial screening process (pre-screen) for the in-person audition/interview.

Request the addition or change of a budget number used for print and copy service.

Access Adobe Creative Cloud for free as Elon facutly, staff, and students.

Request the installation of AppsAnywhere, a leading software deployment solution, in a PC computer lab on Elon's campus.

Report an issue with AppsAnywhere, a leading software deployment solution used in specific PC computer labs on Elon's campus.

AppTrack is Elon’s online position management and applicant tracking system for staff employees.

Most classrooms and meeting spaces have integrated audio capabilities, enabling the class or attendees to hear audio being played through the classroom computer, connected laptop, or DVD player.

Access a variety of tools in the Maker Hub to create your physical project, whether you need a vinyl cutter or just a basic tool kit.

Elon’s blog service, located at blogs.elon.edu, utilizes the WordPress platform to give Elon faculty, staff, and students an easy tool for online writing.

Report an issue with a Blue Light Emergency Phone.

The Budget Request Form is a restricted form used by budget managers, directors, senior staff, and deans to request additional money for the next budget year.

Report an issue with calendaring within your Elon University email account.

A CeDiploma is an electronic version of an Elon University diploma available to graduates whose degrees were conferred in May 2015 or later.

Update the name, associated department, or budget number for a university-issued mobile device.

Request Cisco Jabber.

Report an issue with Jabber.

Class Climate is the system used for the Student Perceptions of Teaching surveys and online course evaluations.

IT offers group or individual training on the technology found in Elon's classrooms and meeting spaces.

Clearinghouse refers to the National Student Clearinghouse, a non-profit organization that Elon University has authorized to provide degree and enrollment verification. Employers and background screening companies are referred to the National Student Clearinghouse when requesting verification. Student may obtain their own verification by going to elon.edu/clearinghouse.

CNC routers are computer-controlled machines that carve and cut wood, composites, foam, and some plastics.

If your student staff needs access to Colleague, submit a request and tell us more about the information the student needs to access.

In order to access Colleague, Elon's business ERP (Enterprise Resource Planning) system, accounts must be specially created.

If your work requires access to Colleague and Entrinsik Informer, you may request off-campus access as the need arises.

If you already have access to Colleague, you can request to add, remove, or change your account permissions as needed.

Report a technical issue with Colleague.

Request software installations, upgrades, or configuration changes for a traditional or virtual computer lab on Elon's campus.

For requests regarding the Computer Replacement Program for university-issued computers for faculty and staff.

The Maker Hub has microcomputers, microcontrollers, and PC workstations with 3D and 2D design software.

Request a conference call bridge.

The Conference Registration Request service is specifically for conferences or events that require payment. If you need to create a conference or event registration page that does not include payment, we recommend using Qualtrics.

Report an issue with Elon's Conference Registration form, the registration form reserved for events or conferences that require payment.

Consumer-grade wireless devices (e.g., printers, Roku, gaming consoles) can connect to Elon's WiFi through the elonu-connect wireless network. Before connecting, you'll need to register your device through the MyDevices portal.

CourseLink helps to facilitate and record the relationships between academic service learning (ASL) courses and the community partner organizations that students work with to complete the service component of the course.

Door access administrators may report an issue with CPAM.

Crestron touch-screen panels, found in most classrooms and many event and meeting spaces, control the room's technology.

Request the development of a custom application or form.

Many of IT's custom applications are already found in the Service Catalog. Before reporting an issue, search for the application and follow the directions for troubleshooting or getting help. If the service page hasn't been added or if you can't locate it, report the issue here.

Customized Colleague Requests include requests for a customized process, or a change to an existing process.

Request the installation of a data port in a location on Elon University's campus.

Report an issue with a data port on Elon University's campus.

Request the purchase of a desk phone.

Report an issue with a desk phone.

Digication is a simple and straightforward online application that enables you to archive and share your academic work and reflections through the creation of one or more online portfolios.

Digital signage gives the University community an opportunity to visually communicate events, announcements, and other information to the faculty, staff, students, and visitors.

The Digital Storefront is the system used by faculty and staff to place print orders with Print Services.

Many classrooms have a document camera permanently installed. If your location doesn't have a document camera, a limited number of document cameras are available for checkout through Campus Technology Support (CTS).

If you are experiencing a problem with a document camera, please report the issue.

Report an issue with gaining access to an Elon University campus building using your Phoenix Card, for which you have been approved.

Request door access for individuals and/or special events.

Report an issue with accessing E-Alert.

E-Bill is Elon University’s electronic billing and payment system that allows students and authorized users 24×7 access to view bills, make payments, and manage their student account.

Request new or revised eDocs permissions.

Report an issue accessing eDocs.

Use soldering irons, circuit boards, LEDs, and other electronics components to fix old electronics or create something entirely new.

Request an Elon Account for student employees and vendors or make changes to your own.

The Elon Job Network is a platform that connects employers with Elon students and alumni.

Submit a request to create, delete, or change administrators of an email list.

Report an issue with your Elon University email account.

Submit a request for a third party application to be incorporated into Elon's Microsoft Teams.

Entrinsik Informer is a web-based reporting tool that allows a user to gather information more intuitively from Colleague, making data retrieval and report writing easier. Using Entrinsik, department chairs and program administrators may create or adapt reports to include data retrieved from Colleague related to their program, which can be output to Excel, PDF, XML, or printer-friendly formats.

Entrinsik Infomer is a web-based reporting tool.

If you are experiencing issues with Entrinsik Informer, report the issue and IT's Enterprise Solutions team will troubleshoot.

Report an issue with technology at an Elon event.

Elon's Events Management app allows users to sign up for events, invite others to events, and view upcoming and past events.

EZProxy is the name of the service Belk Library uses for access to, and authentication of, library resources.

Elon's Faculty Employment website lists all open faculty positions.

Faculty may submit a request for a loaner laptop to assist with online instruction during COVID-19 response.

Report an issue with the Financial Integrity Line Form, a confidential channel for reporting fraud, financial misconduct, or violations.

Report an issue with a fire panel alarm.

The First Year Course Selection website, also referred to as Elon's online course request module, guides incoming first year students through majors and first-year foundations requirements, and suggests first-year courses to satisfy requirements. In the module, students specify their preferences for courses in the fall semester.

Elon's First-Year Summer Experience (FSE) programs offer incoming students fun and enriching opportunities to engage with other students and faculty before arriving on campus in the fall. Incoming students use the First Year Summer Experience Registration website to choose a program and submit payments.

Alert Information Technology if the FIXit system does not seem to be working properly. To report facility-related problems, contact Physical Plant directly.

Stay connected to others around the world or while traveling abroad for university business.

Report an issue accessing Google Hangouts.

Elon provides three types of WiFi for Elon guests: public, elonu-guest, and eduroam. The public wireless network is available for parents and other campus visitors for convenient WiFi access without requiring registration, while the elonu-guest wireless network is a secure wireless network reserved for those visitors who are on official campus business (requires sponsorship). Eduroam may be utilized by visiting faculty, staff and students from participating eduroam institutions. In addition, Elon University faculty and staff may sponsor a guest who needs access to classroom or lab computers. This service is typically used for visiting scholars, guest lecturers, or invited groups who need to utilize computer labs.

Report an issue with university-issued computers or accessories.

IntelliBoard is a reporting and analytics tool integrated into Moodle, Elon's learning management system.

Request long distance and international calling for a desk phone.

Submit a request to purchase a cellular iPad on the university managed account.

IRB Mentor, powered by Axiom, is a platform used by Elon's Institutional Review Board (IRB) to receive, review, and process IRB applications.

Kaltura is an easy way to share videos at Elon.

Request a key fob for use with DUO Security multi-factor authentication.

If you are experiencing issues with Kiosk, Elon's custom application for tracking re-occurring event attendees or walk-up location traffic, report the issue.

Request assistance from IT when creating a team with more than 50 members in Microsoft Teams.

Laser engravers use a high-powered laser to cut or engrave a wide range of materials, including wood, acrylic, leather, and paper.

LastPass is a secure password management tool that helps Elon University faculty, staff and students manage passwords.

Annual letters of agreement are available in OnTrack for full-time faculty and salaried staff. Faculty and staff are notified when the letter of agreement is available and are asked to approve or decline the agreement.

LinkedIn Learning is an extensive on-demand training platform available to Elon users.

Report an issue with live event streaming.

Request assistance locating network cabling in a location on Elon's campus.

Report lost or stolen university-issued devices to Information Technology.

Report an issue with an Elon University mailing list.

Report an issue with virus scans on your Elon University owned device.

Report an issue with a Microsoft Office product.

Report an issue with an Elon-issued mobile device.

A mobile hotspot is a feature on most smartphones that enables you to share the phone's data connection with other Wi-Fi devices (e.g., laptops, tablets). While some university-sponsored cellular plans include mobile hotspots, others do not.

Submit a request to purchase a university-issued and managed mobile phone.

Request a non-academic course (academic courses are automatically created), course template, or feature enhancements.

Report issues with Moodle.

Request assistance with your multi-factor authentication account and managing your devices.

Report an issue with accessing Duo Security.

Request new voice mailbox setup.

OCLC is a global library collective that promotes learning, communication, and collaboration. Belk Library utilizes OCLC products (such as WorldCat) to power the library circulation system and connect to library networks, catalogs, and databases around the world.

This service is used by Human Resources staff when an update to information listed in Elon's online Faculty & Staff Directory is required.

The Faculty & Staff Directory is a publicly-accessible directory of university faculty and staff. Each directory page serves as a public profile for faculty and staff and includes their name, picture (if available), title, department, contact information and other optional information such as bio, education, publications and more.

Elon's Student Directory allows students, faculty, and staff to search for students by name to discover their Elon email address, campus box (if applicable), and year.

During Summer Session I and II, Elon University offers online courses for currently enrolled undergraduate students.

If you are experiencing issues with OnTrack, first browse the OnTrack articles found in the Knowledge Base. Also, remember that your OnTrack password may be different than your Elon account password (the account used for accessing email, Moodle, etc.).

Incoming students can pre-order orientation t-shirts and farewell picnic tickets (for non-Elon students).

Report a compromised device, account, or other information security related threat.

Report an issue with a panic button.

Elon University has authorized Parchment, Inc. to provide electronic transcript ordering. Current students can also use Parchment for a Visual Experiential Transcript (Visual EXP).

The Parking Permit Registration system allows students to request and pay for parking permits.

University employees are eligible for a discounted rate from both Verizon Wireless and AT&T Wireless.

IT provides personal web space for Elon faculty and staff to create their online presence with the facstaff.elon.edu domain.

Although personal websites are largely self-supported, let us know if you are having problems connecting to your personal web space or are experiencing other issues.

Philo Edu delivers live TV and DVR capabilities to your laptops, tablets, smartphones, and TV sets anywhere on the campus network.

Report phishing threats.

PhoenixCONNECT is the online platform for students to learn about the many opportunities for getting involved on campus. This system is also the starting place for submitting student-organized event requests.

Request a point of sale card reader.

Report an issue with a point of sale card reader.

Request a price quote or submit a purchase request for software.

Request a price quote or submit a purchase request for technology hardware.

Request assistance with print driver installation.

Report an issue with printing, copying, or scanning.

If a classroom or meeting space has a projector issue, first look up the location in the Knowledge Base for some simple troubleshooting tips. If the issue doesn't resolve, report the issue.

Request permission to use the Public Account Creation site to create temporary accounts for community members, official university visitors, or Elon faculty and staff who have not yet received their official Elon email login accounts. Access to this site is highly restricted to designated staff at Belk Library, the Law School, and the Technology Service Desk.

Report an issue with the Public Account Creation site, the site utilized by authorized users to create public, guest, or temporary accounts.

Requests to enhance the capabilities of the Purchase Requisition System may be submitted for consideration by Purchasing and Information Technology.

Elon University requires a purchase request for orders that exceed $1,000. These requests are submitted through the Purchase Requisition System and routed to those who need to sign-off on the request before it’s officially placed with the vendor.

Qualtrics allows faculty, staff, and students to create and send surveys or projects; participation invitations and reminders; display results in real time, graphically and statistically; and export raw data in a variety of forms (to CSV, XML, HTML, and SPSS).

Raiser's Edge NXT is a cloud-based fundraising and relationship management solution used by the Office of University Advancement to manage data, develop richer profiles, and communicate with alumni and parents.

Request a new Raiser's Edge NXT custom process, or request an update to an existing process.

Generally, issues related to Raiser's Edge NXT are handled by the vendor, Blackbaud. However, if the issue is related to accounts or Citrix, IT will troubleshoot the issue.

Re-imaging is the act of clearing off all of the user data on a machine and reapplying the base image (the operating system and core software).

When your role no longer requires you to carry a university-issued mobile device, you can request to have your Elon mobile number released to your personal account.

Reset your email password using Elon University's Password Self-Service Site.

If you've forgotten your OnTrack password or simply need to change it, use OnTrack's "Reset My Password" feature.

Request a PIN reset for accessing voicemail or other phone mailbox settings on an Elon desk phone.

Request RightFax installation if there has been an equipment change or a change to the designated faculty or staff member assigned to RightFax in your department.

RightFax allows users to send and receive faxes directly from their computer. To access this service, you must first request a RightFax number.

If you are experiencing an issue with RightFax, first consult the knowledge base to troubleshoot. If you are still having problems, report the issue.

Report an issue with university-owned Roku attached to TVs found in common areas and various meeting/classroom spaces.

SAS is an integrated system of software that enables you to do everything from accessing data across multiple sources to performing sophisticated analyses and delivering information across your organization.

Use power and hand saws to make angled, straight, and curved cuts of wood and plastic.

Technology consulting is available to help evaluate your academic and administrative needs and pair those needs with possible technology solutions.

Request installation of a security camera at a location on Elon University's campus.

Report an issue with a security camera on the Elon University campus.

If Allied World/FrameWRX does not recognize your Elon email address, submit a request for access to the security training.

Report an issue with Elon's security awareness training modules.

The Service Hour Validation site records various types of volunteer service completed by undergraduate and law school students.

Report an issue accessing a shared drive on the Elon University network.

A shared mailbox is a central email address that can be accessed and monitored by multiple people.

Shared mailboxes provide a way to field messages to a central email address that several users can access and monitor. Before reporting an issue with a shared mailbox, browse through the related Knowledge Base articles to see if your question has been covered. If you are still having problems, report the issue.

Request a new feature, form, or workflow in SharePoint.

Request or make changes to SharePoint Team Site permissions.

Request the creation of a SharePoint Team Site.

Report an issue with a SharePoint Team Site or a SharePoint-powered form.

Report an issue with Skype for Business.

Slate is a customer relationship management (CRM) system used by undergraduate and graduate admissions offices for managing recruitment.

A SMART Board is an interactive whiteboard and multimedia presentation system that displays content from a data projector.

Request training for university-supported software.

Report an issue with university-supported software.

Request student access for a faculty/staff printer.

Although many student organization are now utilizing PhoenixCONNECT for their web presence, some still utilize the org.elon.edu server. If you are experiencing issues with your student organization site on the org.elon.edu server, report the issue.

Studio Abroad, known as My Elon Global, is an online study abroad management system and software program used by the Isabella Cannon Global Education Center.

Request to suspend or deactivate cellular service to a university-issued and managed device.

Report an issue with the Sustainability Pledge.

Request the installation of Syncplicity on your university-issued device.

Request an increase in storage capacity for your Syncplicity account.

Report an issue with accessing Syncplicity.

Synoptix is a financial accounting reporting tool used primarily by Elon's Accounting Department.

If you are experiencing an issue with Synoptix, report the issue and IT will troubleshoot.

Taskstream is a portfolio management system used by the School of Education for documenting and tracking student mastery of program competencies.

The Maker Hub has a variety of textile equipment and supplies, from sewing and embroidery machines to micro-controllers that allow you to build sensors into clothes.

The Housing Director allows new and returning students to submit their housing applications, electronically sign their housing agreement, answer personal/living preference questions, and choose a meal plan.

Tickers are specialized format displays that often consist of multiple displays put together to form a virtual ribbon. The use varies by location; examples include the tickers in the KoBC; Sankey and outside McEwen.

Titanium Schedule is an electronic medical records (EMR) system designed specifically for university and college counseling centers and used by Elon's Student Health and Wellness' Counseling Services and Violence Response teams.

Notify IT staff that a student print station is running low on toner or paper.

TouchNet is the system that powers E-Bill, Elon University’s electronic billing and payment system. This page is specifically for Bursar staff to report issues with TouchNet.

The Transfer Articulation website is a database of previously evaluated courses from other institutions that have been paired with the corresponding Elon course equivalent.

Transfer ownership of a team in Microsoft Teams.

Elon offers students an airport shuttle to the Piedmont-Triad and Raleigh-Durham airports at designated break times throughout the year, as well as a charter bus service to Washington DC during Thanksgiving Break. Students can use the Transportation Services website to reserve a seat and submit payment.

Report an issue with university-owned TVs found in common areas and various meeting/classroom spaces.

United Way organizers can submit a request to change aspects of the United Way form.

If you are experiencing an issue with the United Way form located in OnTrack, please report the issue.

Elon University's switchboard, (336) 278-2000, is the first level of support for those utilizing the university telephone system and/or seeking information about Elon University.

In Colleague, a record can only be viewed by one person at a time. If you are trying to view a record and you get an error indicating that it's locked, first try contacting the person specified who has the record open. If you are unable to resolve the issue yourself, submit a request.

Request an update to a university desk phone extension.

Request an account for a vendor.

The Verizon Jetpack provides internet access outside of campus wifi availability.

Video production service requests are handled by multiple providers across campus, including Media Services, Creative Services within Teaching and Learning Technologies, and University Communications. Learn more about which provider to contact for different types of video requests.

Video walls are large format displays that often consist of multiple displays put together. The use varies by location; examples include the screens in the Great Hall, Snow Atrium, and the front-facing wall inside the Student Professional Development Center (among others throughout campus).

Most classrooms and meeting spaces have the ability to project or play video, whether through a connected laptop, the classroom computer, or a DVD player.

Report an issue with virus scans on your Elon University owned device.

Report an issue with voicemail accessed through a university desk phone.

Faculty, staff, and students have access to VPN.

Report an issue with VPN.

Report an issue with a web camera.

WebCheckout is the equipment reservation system utilized by Media Services and the Gear Room. Patrons may view available equipment through the system and make equipment reservations.

Collaborate with facutly, staff, and students through video or audio meetings.

Request a webinar license for Zoom.

Request for a website URL to be whitelisted for use on the campus network.

If you are experiencing a problem with any Elon University website, please report the issue.

The Wellness Walking Challenge website lets faculty and staff participants track walking progress and work towards milestones.

Occasionally, whiteboards get damaged over time. If you see a problem, let us know.

Report an issue with the wired connection in your location on Elon's campus.

Report an issue with your Elon University wireless network connection.

A web-conferencing service that allows faculty, staff, and students to collaborate with anyone through video or audio meetings.